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Can’t update my Woodmart theme 5.3.4

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  • June 26, 2023 at 5:30 am #477158

    caldiawen
    Participant

    Hi, I gotten this theme as part of a e-commerce package from a local company, and I’m having problems updating the theme to the latest. As part of security purposes since it is very outdated already, I decided to purchase the license to try and update the theme but even with the license I am unable to update it, there’s no option to “Update Theme” under theme settings.

    Could you help me out please? There isn’t any error message, more like there’s no way to update the theme at my admin panel

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    June 26, 2023 at 12:15 pm #477230

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Try to do the following to update the theme:
    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
    2. Go to Dashboard -> Updates and click on Check Again.
    3. Activate the theme with your purchase code again.
    4. Go to Dashboard -> Updates and click on Check Again.
    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
    https://xtemos.com/docs-topic/update-the-theme/

    Regards

    June 26, 2023 at 2:49 pm #477262

    caldiawen
    Participant

    Hi, I tried the steps given, it seems like the update button is still not there still. What shall I do now?

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    June 26, 2023 at 6:49 pm #477346

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Make the full backup of your site and update via FTP
    https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, then provide admin panel login and ftp details.

    Best Regards.

    July 3, 2023 at 10:10 am #478794

    caldiawen
    Participant

    Hello,

    Unfortunately I was not able to do it. Could you please help? Just to note there is not enough space for my website to backup on my server.

    July 3, 2023 at 3:13 pm #478886

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please give me permission to deactivate the 3rd party plugins then I will update the theme for you.

    Best Regards.

    July 3, 2023 at 3:24 pm #478893

    caldiawen
    Participant

    which plugins needed to be disabled?

    July 3, 2023 at 3:57 pm #478909

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have to deactivate all the 3rd party plugins then I will try to update the theme on your site. Please take the complete backup and give me permission.

    Best Regards.

    July 4, 2023 at 3:08 pm #479099

    caldiawen
    Participant

    Hi,

    sorry for the wait, I managed to back the files up already so the theme can be updated. You may disable the 3rd party plugins thank you

    July 4, 2023 at 5:15 pm #479140

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have updated the theme and plugins on your site. Please check the site after removing the browser cache.

    Best Regards.

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