Home Forums WoodMart support forum Our theme is very very slow getting stuck

Our theme is very very slow getting stuck

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #477925

    alhudaida1972
    Participant

    Our theme is getting stuck when people try to move from one category to another the whole website is getting stuck. especially when someone adds a product to a cart- the cart widget is not automatically popping from the side. The website is hardly working we are losing 90% of our customers because of that. Kindly fix those bugs.

    #477993

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable all back.

    Looking forward to collaborating with you!

    Kind Regards

    #478061

    alhudaida1972
    Participant

    Yes,

    You already have full permission to do anything that improves the website.

    The 2 main things we got a complaint on is that when people click on a category on mobile and the page is not changing or if it does it will take up to 20 seconds after clicking 5 or 6 times on the category. Very very slow lagging.

    We got other complaints from Google Search Console on mobile usability. The screenshot is attached.

    Sincere Regards.

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    #478384

    alhudaida1972
    Participant

    Hi, Are there any updates? Kindly update us.

    #478474

    Luke Nielsen
    Keymaster

    Hello,

    I have checked your website and there are some things that should be optimized:

    Some images are heavy and should be optimized. The weight of all images is 7.2MB.

    https://prnt.sc/SYRa1fvXakcN

    The JS files are not combined: https://prnt.sc/Zae20Fj0ur-T

    Please follow all the steps in our article for better performance:

    https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

    Kind Regards

Viewing 5 posts - 1 through 5 (of 5 total)