Home Forums WoodMart support forum Malware problem don’t fix after latest plugins and themes update

Malware problem don’t fix after latest plugins and themes update

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #480060

    firm.bg
    Participant

    Hello, I have a malware problem, it could be false/positive, but the Samsung Internet browser shows a warning that the website is infected with malware or something else. Some external malware scanners show that there is a malware problem: /my-account/?social_auth=facebook Threat name Heur.HTML.Redirect.gen Detected suspicious PHP code Detected encoded JavaScript code commonly used to hide suspicious behavior. <meta http-equiv=”refresh” content=”0; URL=/login.php?skip_api_login=1%26amp;api_key=….

    This happens after the last updates. We did lots of server scanning and external. They find only this problem with Facebook Social Login.

    We had installed the latest version of all plugins including WoodMart core and the latest theme update as well, but the malware its still there.

    What is your recommendation? It’s very important for us to fix this problem.

    Best regards,
    B.M.

    #480079

    Hello,

    I have checked your site and there is no malware issue.

    Here is report Screenshot:

    https://postimg.cc/vDP8S8rb
    https://postimg.cc/VSNDgRmY

    Best Regards.

    #480372

    firm.bg
    Participant

    I see the malware issue in lots of the most popular malware scanners tools.

    #480444

    Hello,

    WoodMart theme is free from malware.
    Please deactivate all the plugins except these ones:
    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    deactivate the child theme.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    If the issue remains Insert the site credentials into the Private content under the message area.

    Best Regards.

    #480815

    firm.bg
    Participant

    Hi, after deactivating WoodMart Core plugin there are not malware. If I activate it again I found malware again. Uninstalling plugin and install the lates version doesn’t fix the problem.

    #480934

    Hello,

    I have deactivated the Woodmart core plugin on your site and checked the issue. The malware is detected.
    Screenshots for clarification:
    https://ibb.co/R3C9PnS
    https://ibb.co/0MVhjzk

    There is no malware issue in the core plugin.

    Best Regards.

    #480935

    firm.bg
    Participant

    There was a cache plugin Wp-Rocket and you didn’t clean the cache after deactivating plugin woodmart core. I will run check again after the cache is cleaned and will show you results.

    #481105

    Hello,

    Ok, I will wait for the result and your message.

    Best Regards.

Viewing 8 posts - 1 through 8 (of 8 total)