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Problem with filters and sidebar

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • July 21, 2023 at 5:30 pm #483296

    Charisis
    Participant

    Hello, recently for no reason the filters and the sidebar in both mobile and pc is not working. I tried to deactivate almost all the non related plugins with woodmart, but it didnt work. Also in the woocomerce widgets the filters is visible but i dont see the block at the shop page.
    Can you help me ?

    Thanks in advance.

    July 22, 2023 at 12:37 am #483367

    Elise Noromit
    Member

    Hello,

    Please recreate all the attributes and attribute items with Latin letters.

    This is Woocommerce functionality and Woocommerce does not treat another letter.

    If you have any questions please feel free to contact us.

    Best Regards

    July 22, 2023 at 10:46 am #483415

    Charisis
    Participant

    Hello,
    Is this e acompatability problem with your theme? Because this shop is working almost 2 years with greek letters, without any problem. Also i do have more customers that has eshops in greek without this problem.
    What should i do?

    Thanks!

    July 22, 2023 at 9:22 pm #483516

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    August 7, 2023 at 5:25 pm #487150

    Charisis
    Participant

    I did try that out, with live preview. And it works perfect, all the filters are there.
    You can try as well with the credentials above.

    So can you help me?

    Thanks!

    August 8, 2023 at 4:26 am #487214

    Elise Noromit
    Member

    Hello,

    Please update all the plugins in Appearance > Install plugins and in the Dashboard > Plugins.

    If you have any questions please feel free to contact us.

    Best Regards

    August 11, 2023 at 11:20 am #488121

    Charisis
    Participant

    Hello, yeah I tried that but still nothing.
    Can you help?

    Thanks!

    August 12, 2023 at 3:33 am #488325

    Elise Noromit
    Member

    Hello,

    Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    August 12, 2023 at 2:14 pm #488384

    Charisis
    Participant

    Hello,
    Yes I do give you the permission to deactivate the plugins.

    Thanks!

    August 14, 2023 at 12:28 am #488532

    Elise Noromit
    Member

    Hello,

    I am checking and those attribute and attribute items which are created in Latin letters work properly: https://gyazo.com/9b35d863cd2f316268e228101ac3acd1

    You need to change and recreate the attributes with the logs created not in Latin letters.

    If you have any questions please feel free to contact us.

    Best Regards

    August 14, 2023 at 10:15 am #488562

    Charisis
    Participant

    Hello,
    actually the problem is on the filters sidebar not at the cart one. The filter sidebar doenst appears somewhere but its full of filters. Can you please check the problem and contact me back?

    Thanks!

    August 15, 2023 at 3:38 pm #488886

    Elise Noromit
    Member

    Hello,

    Your WoodCore plugin was deactivated and the filter widget is empty: https://monosnap.com/file/3uQEaODuFsEMxtJExD62hxrxaAxkhG

    If you have any questions please feel free to contact us.

    Best Regards

    August 16, 2023 at 10:18 am #489032

    Charisis
    Participant

    Hello, I did add at this spot but it is appearing on the filters button instead of the sidebar that i want to.
    Can you help?

    Thanks!

    August 17, 2023 at 4:33 am #489185

    Elise Noromit
    Member

    Hello,

    You need to select the proper place to add the filters: https://xtemos.com/docs-topic/widgets-and-sidebars/

    Please note the filters work in the Shop page widget area only.

    If you have any questions please feel free to contact us.

    Best Regards

    August 22, 2023 at 10:26 am #490355

    Charisis
    Participant

    Hello,

    I add them but in mobile the filter button doesnt activates anything. What should i do?

    Thanks!

    August 23, 2023 at 1:58 am #490603

    Elise Noromit
    Member

    Hello!

    I am checking the site and I cannot catch the problem: https://gyazo.com/083dce0d8b984a96c9d948d9fa40cf97

    Please provide more details on how you think it should work.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 16 posts - 1 through 16 (of 16 total)