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Images are not cropped to square and customizer fails

Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 26, 2018 at 8:58 am #48827

    nordlifeelina
    Participant

    I did the update tonight. Previously all the images in my shop were cropped as square images – it was a perfect grid, I didn’t use masonry.

    Today after the update some of the images are not being shown as squares, but just rectangular landscapes.

    When I went into Woocommerce to check the Products Display options to force crop the images, it said the option is no longer there and that it is now in the Customizer. When I try and load customizer, it fails after 10-20 seconds.

    I need to force crop my images on the shop page as squares.

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    March 26, 2018 at 1:10 pm #48906

    Artem Temos
    Keymaster

    Hi,

    In the new WooCommerce version, you are able to manage your products images via Appearance -> Customize -> WooCommerce -> Product images. If it doesn’t work for you, try to disable all extra plugins to be sure that there are no any conflicts.

    Regards

    March 27, 2018 at 3:51 am #49027

    nordlifeelina
    Participant

    Can you please reread my ticket – I did do that, Customizer fails.

    March 27, 2018 at 7:01 am #49059

    Artem Temos
    Keymaster

    Could you please check how the customizer works with default WordPress theme to understand is it our theme issue or not?

    April 7, 2018 at 3:20 am #51356

    nordlifeelina
    Participant

    Thanks for your reply – I tried it on my staging site which is an exact copy of my site. I activated Twenty Fifteen and the same thing happened – Customizer loads, but when I click on Woocommerce, it fails. Does this mean the problem is probably with one of the plugins?

    April 7, 2018 at 8:50 am #51385

    Artem Temos
    Keymaster

    Hello,

    Yes, most likely, this problem is caused by some PHP error with one of the plugins installed. We suggest you to disable them one by one to see which of theme cause this error.

    Regards

    April 22, 2018 at 10:12 am #53794

    nordlifeelina
    Participant

    Hi,

    I disabled the plugins for now and was able to access the Customizer to see the Product Images section in Woocommerce. I think all the settings are correct (see screenshot), but the site still shows broken images when I hover over the images in the shop.

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    April 22, 2018 at 10:34 am #53797

    Artem Temos
    Keymaster

    Try to regenerate all thumbnails with this plugin https://wordpress.org/plugins/regenerate-thumbnails/

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Viewing 8 posts - 1 through 8 (of 8 total)