Problem with Points and Rewards for WooCommerce

This topic has 5 replies, 2 voices, and was last updated 1 year, 3 months ago by Elise Noromit.

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August 17, 2023 at 11:13 pm #489444

isbaal_91
Participant

Hello,
I have installed the Easy Loyalty Points and Rewards for WooCommerce plugin and on the product page the points that you will get for the purchase appear correctly, also in the user panel, all correct. The problem comes when you are in the cart page and the checkout, in both places do not appear the messages to redeem points.
If I deactivate the cart and checkout layouts it works correctly, as you can see in the attached images.
Once the layouts are activated, the messages to redeem points do not appear.
I have tried to create a new cart and checkout layout, but the problem is not solved, so it is a problem with your template, not with the add-on.
How can we fix it so that it works correctly?

I also tried activating Store Front and it works perfectly.

Thank you very much.

I leave also the login details to my wordpress panel.

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August 18, 2023 at 12:43 am #489455

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please try to deactivate the custom template in the Dashboard > Layouts for Cart and Checkout: https://gyazo.com/1c370c56630f4eadfd970c00b86d386e

This is WoodMart builder for Woocommerce and most likely your plugin is not compatible with this Woocommerce builder.

Please check this manual: https://xtemos.com/docs-cat/woocommerce-layouts-builder/?theme=woodmart

If you have any questions please feel free to contact us.

Best Regards

August 18, 2023 at 1:18 am #489459

isbaal_91
Participant

Hi,
thank you for your quick response. I have already disabled the custom template, as you saw in the attached images, the plugin works by disabling them. I have tried 5 points and rewards plugins and none of them work with the theme. There is no other solution? I like how the templates are and when I create a new one the problem persists. Thank you

August 18, 2023 at 2:35 am #489468

Elise Noromit
Member

Hello,

I am afraid it is not possible to use the plugin with the custom template, the plugin assumes the default structure of the Woocommerce template and it conflicts the custom structure of the template.

As a way-out you can consider configuring the Single product page in the Theme Settings. Please check these manuals: https://xtemos.com/docs-topic/product-page-options/ and https://xtemos.com/docs-topic/product-page-local-settings/

If you have any questions please feel free to contact us.

Best Regards

August 18, 2023 at 8:33 am #489485

isbaal_91
Participant

I appreciate your help, but I don’t know how the product page relates to the points and rewards element. I have seen many people in the forum with the same problem, and in many cases they have been offered a solution with a bit of CSS so that the points can be applied at checkout. I need help with that, or if you can point me to a plugin that works correctly with your template, I can’t believe that a template like Woodmart doesn’t have compatibility with any Points and Rewards plugin. Thanks in advance.

August 19, 2023 at 3:57 am #489726

Elise Noromit
Member

Hello,

Please use the default single product page (without custom layouts) with the plugin.

We cannot guarantee WoodMart Woocommerce builder to be compatible with other plugins.

If you have any questions please feel free to contact us.

Best Regards
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