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Mobile Menu nor working without category

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #489871

    razvanli
    Participant

    I have setup my mobile menu, which is also defined in the Menus for mobiles, but if I don’t select also the categories in the headers builder to be shown, the menu is also hidden.

    I need some help with this.
    I want the menu to be there, without any categories.

    Thanks in advance

    #489936

    Hello,

    Please switch to the mobile view of the Header builder and configure the mobile menu: you can enable or disable the Product category menu, change the title of the menu, and you can set the mobile menu separately in Appearance > Menu: https://xtemos.com/docs-topic/header-responsive-settings/ and https://xtemos.com/docs-topic/adding-menu-to-the-site/

    If you have any questions please feel free to contact us.

    Best Regards

    #489937

    razvanli
    Participant

    Hello,

    Maybe I should give you more details, because that is exactly what is not working.
    ok, so in this moment in the mobile version, if I click on the Menu I get both Menu and Categories.

    In the Header Builder (Mobile Menu), if I go and disable the Category, I lose both menu and Category.

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    #490179

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #490182

    razvanli
    Participant

    Hello

    With all due respect, I hope this is not your answer to all the questions.
    I see you connected on the website. Do you suspect something? Is there a plugin that you think is impacting or you saw in the past impacting something like this?

    What should I do if the problem will not pass even after I will deactivate all the plugins?
    I will only be able to disable everything requested during the night. So I need to know what I should test.

    • This reply was modified 1 year, 6 months ago by razvanli.
    • This reply was modified 1 year, 6 months ago by razvanli.
    #490285

    Hello,

    Yes, it is for you, it is not a mistake, I see the problem: https://gyazo.com/864d43ebef28461b7e34fbc2f95de9d7

    You have 51 active plugins most likely, and some of them can conflict WoodMart theme.

    Please deactivate all except those I mentioned and check how it works.

    If you have any questions please feel free to contact us.

    Best Regards

    #490305

    razvanli
    Participant

    I hope this is the last time you are asking me to do this things which in 2 of 3 tickets raised here, is useless.

    All plugins requested were deactivated, including slider revo and the issue still persists. Actually is the same for both tickets.

    So please let’s try to solve this in a professional matter.

    Video of the actions requested
    https://prettygoodcoffee.ro/wp-content/uploads/2023/08/Menu.mov

    • This reply was modified 1 year, 6 months ago by razvanli.
    #490327

    Artem Temos
    Keymaster

    Hello,

    We are sorry for the inconvenience. You need to disable the “Swap menus” option as well. We have fixed this on your website. Please, check how it works now.

    Kind Regards

    #490391

    razvanli
    Participant

    I understand.

    I can confirm the issue was solved. But I have an issue with the website from the last plugin disabled and reenable so I need to restore the backup.

    Can I ask you what was the issue and how did you solve it?

    #490398

    razvanli
    Participant

    I manage to restore the previous version of the website. Can you help me again with the menu please?

    #490424

    Artem Temos
    Keymaster
    #490434

    razvanli
    Participant

    After doing that, everything worked as a charm.

    So I needed to disable the “Swap Menu” and after to disable the Category as well.

    Case closed. Thanks a lot

    #490438

    Artem Temos
    Keymaster

    Yes, exactly. Feel free to contact us if you have any further questions.

Viewing 13 posts - 1 through 13 (of 13 total)

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