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Percentage error

Viewing 11 posts - 1 through 11 (of 11 total)
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  • September 27, 2023 at 8:50 pm #499755

    baselalabisi
    Participant

    There is a problem when we reduce the price by 35%.
    We find it on the website at an incorrect value, which is 29%.

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    September 28, 2023 at 9:58 am #499825

    Luke Nielsen
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    Kind Regards

    September 28, 2023 at 1:58 pm #499934

    baselalabisi
    Participant

    Thank you, your login information has been attached

    September 28, 2023 at 2:15 pm #499940

    baselalabisi
    Participant

    I cannot disable all the plugins now because we do not know how long it will take for you to access our site and fix it. You can disable them as soon as you are ready and enter our site.
    Thank you, your login information has been attached

    September 29, 2023 at 10:52 am #500152

    Luke Nielsen
    Keymaster

    Hello,

    I have checked via the percent calculator and it shows the correct values, e.g. the discount of 29%: https://take.ms/APyj8

    Results: https://take.ms/xyYoZ , https://take.ms/MLJ10 , https://take.ms/hK5dX

    Or do you mean that it doesn’t show hundredths of the number (https://take.ms/oKZ4w) and simply rounds the number?

    Kind Regards

    September 29, 2023 at 10:58 am #500165

    baselalabisi
    Participant

    but we have put a 35% discount on all our products, but the correct number does not appear
    All prices are the same. In the Excel files, we set 35%, which is correct, but on our website, it does not show the correct value

    September 29, 2023 at 11:02 am #500168

    Luke Nielsen
    Keymaster

    Could you please explain how you set the 35% on your website? So we will look closer at it.

    Looking forward to hearing back from you!

    Kind Regards

    September 29, 2023 at 11:16 am #500170

    baselalabisi
    Participant

    The percentage we set on the Excel file is 35%.
    But on the site it shows 26%
    I attached a screenshot of the problem

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    September 29, 2023 at 12:00 pm #500189

    Luke Nielsen
    Keymaster

    Hello,

    You are not counting correctly, the percentage is calculated from the Regular price: https://take.ms/aXNPx , not from the Sale price for which you add +35%, it will not work because the WooCoomerce calculates the discount percentage from the Regular price.

    Kind Regards

    October 9, 2023 at 2:35 pm #502716

    baselalabisi
    Participant

    93 + 35% = 125
    This is the correct price and the correct percentage. On the product page, the value appears as 26%.
    I think you are not trying to understand what I mean

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    October 9, 2023 at 2:57 pm #502724

    Artem Temos
    Keymaster

    Hello,

    Yes, but the discount is calculated based on the regular price. Here is a basic example:

    1. You have a price of $125 and the sale price is $93.

    2. You find the difference between these two prices. 125-93 = 32

    3. This difference is a part of the regular price $125 so we calculate how much it is in %: 32/125*100 = 25%

    4. Verify 93 + 25/100*125 = 125

    It is how the percentage is calculated on most of the online stores including our theme too.
    If you want, we can give you a custom code that will calculate the percentage based on the sale price, but we will not change this in our theme because it is wrong.

    Kind Regards

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