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Shop page is not loading.

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • October 31, 2023 at 10:15 pm #508893

    nayeemxac
    Participant

    I have checked all the possible settings, but the shop page is not loading. When i click on the category, it shows the product archive, but shop page is not responding. I am using mega-electronic template

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    November 1, 2023 at 12:10 pm #509023

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards.

    November 2, 2023 at 5:16 pm #509424

    nayeemxac
    Participant

    I deactivated all the 3rd party plugins, but still the shop page is not loading, and there is an error whenever I try to update the theme.

    November 3, 2023 at 9:57 am #509534

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please update the new version of the theme “WOODMART WordPress NEW: 7.3.2 RELEASED” and update the required plugin and check the issue.
    https://xtemos.com/docs-topic/update-the-theme/

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
    2. Go to Dashboard -> Updates and click on Check Again.
    3. Activate the theme with your purchase code again.
    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, feel free to contact us.

    Best Regards.

    November 4, 2023 at 10:08 am #509820

    nayeemxac
    Participant

    Hi, I’ve updated the theme as instructed. Still, the shop page is not loading. Please help.

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    November 4, 2023 at 2:32 pm #509880

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Best Regards.

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Viewing 6 posts - 1 through 6 (of 6 total)