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I have an error that I cannot import into WordFrees

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  • November 14, 2023 at 10:00 am #512147

    binhnguyenthanh.1992
    Participant

    I have an error that I cannot import into WordFrees . I have imported more than a dozen times, each time 60% is lost, I have also removed everything and imported again from the beginning but it still doesn’t work. Please help me, thank you.

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    November 14, 2023 at 10:06 am #512150

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    November 14, 2023 at 10:31 am #512165

    binhnguyenthanh.1992
    Participant

    I still can\’t import. Can you log in to help me solve the problem? Here is the information to enter:

    November 14, 2023 at 1:29 pm #512251

    Artem Temos
    Keymaster

    Hello,

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/570ebd86bd1f032d033f57fe3aaf3952

    Kind Regards

    November 14, 2023 at 2:52 pm #512264

    binhnguyenthanh.1992
    Participant

    I asked the hosting provider to help me fix the error as you mentioned and they have completed fixing the error but I still can’t import. Can you check again to see if there is any error?

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    November 14, 2023 at 3:40 pm #512273

    binhnguyenthanh.1992
    Participant

    Dear hosting provider, I would like to ask you how many specific parameters we need to increase to be able to import. Please provide them with specific numbers to be able to work.

    November 14, 2023 at 4:20 pm #512293

    Artem Temos
    Keymaster

    The timeout limit should be increase to 300s to make import work.

    Kind Regards

    November 14, 2023 at 4:50 pm #512300

    binhnguyenthanh.1992
    Participant

    The storage level has been increased to 3000 but I still can’t import it. Please help me. This is an image from an email from hosting technology

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    November 14, 2023 at 6:40 pm #512357

    Artem Temos
    Keymaster

    There is another timeout limit, not PHP only. You need to consult with your hosting provider for help on this matter.

    Kind Regards

    November 14, 2023 at 8:01 pm #512376

    binhnguyenthanh.1992
    Participant

    The current hosting provider has informed me that they have increased all the timeout parameters to 300 seconds and I have also tried importing but the error still fails. Please access wordpress to help me import.

    November 15, 2023 at 10:20 am #512485

    Artem Temos
    Keymaster

    The timeout is still set to 120s. You can easily check it opening the network tab in Google chrome console while importing the dummy content. Here is a screenshot https://gyazo.com/b7c62de2ab3ca04e92321cacadcc7349

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