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html block in category description problem
- This topic has 27 replies, 2 voices, and was last updated 8 months, 2 weeks ago by
Aizaz Imtiaz Awan.
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AuthorPosts
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November 23, 2023 at 3:51 pm #514956
hityzakupowe.plParticipantThe problem relates to the incorrect loading of the html block in the category descriptions (all) (see attachments).
The problem occurs on computers and smartphones. It occurs intermittently.
Attachments:
You must be logged in to view attached files.November 24, 2023 at 10:17 am #515138
Aizaz Imtiaz AwanKeymasterHello,
What was the problem? But the category description is showing fine.
https://ibb.co/kgrfTtJBest Regards.
November 28, 2023 at 2:21 am #516111
hityzakupowe.plParticipantMoments ago it was working, and on the new subpage it is not working. It looks bad 🙁 Descriptions are done with html block + button to expand description.
Attachments:
You must be logged in to view attached files.November 28, 2023 at 3:39 pm #516365
Aizaz Imtiaz AwanKeymasterHello,
Sorry to say but we didn’t seem to understand your concern. Can you please elaborate more what you actually want?
Best Regards.
November 28, 2023 at 3:56 pm #516382
hityzakupowe.plParticipantThe category description loads incorrectly (look at the first screen). This happens not regularly.
– I did a test on different devices.
– I did plugin tests.
The problem is with the theme.Do you know how to solve this problem? Have you had a similar case?
November 28, 2023 at 5:21 pm #516471
Aizaz Imtiaz AwanKeymasterHello,
Can you please share the screenshot and highlight the area where the issue persists. Also share the wp logins details i will check and give you a possible solution.
Best Regards.
December 19, 2023 at 3:35 am #522757
hityzakupowe.plParticipantHello,
The problem with the badly rendered shortcode is still on my site.1. the problem is on ALL blog category pages (https://hityzakupowe.pl/category-sitemap.xml)
2. I inserted the HTML block shortcode in place of the category description.
3. From time to time the shortcode/html block looks good, but not on every category page. Another day or another device it looks bad, etc.– I tested all plugins, turned them on and off one by one.
– I tested options with minify css, js, html, cache – doesn\’t help.
– I tested the settings of elementor and theme – does not help.In my opinion, the problem is in the theme.
Look at screen shot in attached.December 19, 2023 at 3:37 am #522758
hityzakupowe.plParticipantSee screenshot
Attachments:
You must be logged in to view attached files.December 19, 2023 at 3:32 pm #522933
Aizaz Imtiaz AwanKeymasterHello,
Your given login details are not correct. Please share the correct login details so I will check and give you the possible solution.
Best Regards.
December 19, 2023 at 5:31 pm #523022
hityzakupowe.plParticipantSorry, at the bottom is the new password.
December 20, 2023 at 1:59 pm #523295
Aizaz Imtiaz AwanKeymasterDecember 20, 2023 at 3:50 pm #523368
hityzakupowe.plParticipantThe site was not working because I was moving it to a new, faster server.
After moving to a faster server, the problem with rendering shortcodes disappeared.
December 20, 2023 at 5:43 pm #523426
hityzakupowe.plParticipantUnfortunately, the problem continues to occur after changing the server to a much faster one. Less frequently than before, but it continues.
December 21, 2023 at 1:23 pm #523661
Aizaz Imtiaz AwanKeymasterHello,
The HTML block is now working fine on the site. It is only your cache issue from the cache plugin you have installed on the site. Please remove the cache then check back the site.
Best Regards.
December 21, 2023 at 1:29 pm #523663
hityzakupowe.plParticipantUnfortunately, it doesn’t work.
December 21, 2023 at 1:42 pm #523666
hityzakupowe.plParticipantI cleared the cache and then checked the site again. It doesn’t work.
Attachments:
You must be logged in to view attached files.December 21, 2023 at 3:11 pm #523708
Aizaz Imtiaz AwanKeymasterHello,
Can you please share the page URL of that category where this is not showing fine?
Best Regards.
December 21, 2023 at 3:27 pm #523721
hityzakupowe.plParticipantThe problem is in all categories… The problem appears irregularly.
Once the shortcode renders correctly, and at another time on another device it renders badly.
I did tests on multiple devices, browsers, networks….
December 22, 2023 at 1:11 pm #523981
Aizaz Imtiaz AwanKeymasterHello,
There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.
Best Regards.
December 22, 2023 at 6:25 pm #524089
hityzakupowe.plParticipantI noticed that Rankmath can generate a problem. When I disable the plugin, the shortcodes stop working.
December 22, 2023 at 10:57 pm #524150
hityzakupowe.plParticipantI think there is some filter missing on the category page/archive page. Something is causing the shortcode to not render well on those pages.
Other shortcodes on other pages work fine….
December 22, 2023 at 11:04 pm #524151
hityzakupowe.plParticipantI have transferred the shortcode to other pages and it works fine. The problem is with the archive page at 100%
December 23, 2023 at 2:26 am #524162
hityzakupowe.plParticipantThis looks like a similar problem https://xtemos.com/forums/topic/html-block-does-not-display-properly/
December 23, 2023 at 1:29 pm #524219
Aizaz Imtiaz AwanKeymasterHello,
Can you please share the small video of your issue to reproduce the issue and better understanding.
Best Regards.
December 23, 2023 at 3:57 pm #524244
hityzakupowe.plParticipantLet me explain again > HTML BLOCK (shortcode) in the blog category description does not display correctly.
Video attached. In the 20th second of the video you can see the problem.
Attachments:
You must be logged in to view attached files.December 25, 2023 at 11:51 am #524420
Aizaz Imtiaz AwanKeymasterHello,
Please navigate to the Theme Settings => Performance => CSS and add “Collapsible content” to the “Styles always load” option like it is shown on the screenshot https://prnt.sc/Wcu01Ji8NXYN
Best Regards.
December 26, 2023 at 5:52 pm #524688
hityzakupowe.plParticipantIt works! Thank you very much for your help!
December 27, 2023 at 9:43 am #524792
Aizaz Imtiaz AwanKeymasterMost Welcome!!!.
I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.
Thanks for contacting us.
Have a great day.Topic Closed.
Best Regards. -
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