Hi balabalalouis,

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

I see that you left 1-star rating https://themeforest.net/ratings/3539079

Please, understand that delay is not related to your previous rating, we really want to help every customer ASAP but the delay time always depends on the problem and sometimes takes more time to find a good solution. We kindly request that you adjust the rating.

Regards,