Header builder issue ?

Hello,

We’re sorry to hear that you’re experiencing problems with our theme. Our team is here to assist you and ensure that you have a positive experience.

In order to investigate the issue further, could you please provide us with your admin access? This will enable us to check your settings and identify the root cause of the issue. Rest assured that we will keep your information confidential and secure.

Once we have the access details, we will get to work immediately to resolve the issue as quickly as possible.

Thank you for bringing this to our attention, and we look forward to hearing back from you soon.

Best regards

Hello,

Please, provide us with your admin access so we can log in and check this on your side.

Thank you in advance.

Sorry, but there are no any access details from you on this topic. Admin access credentials need to be placed in a special field under the main message field called “Extra information (visible to moderators only)” (screenshot https://prnt.sc/lgmzskP88Kq2). Please post your info there.

We await your message. Best regards

Please also send us your FTP access so we can check why it doesn’t work on your website

Kind Regards

We have fixed this issue on your site, please check now. It will also be fixed in our next theme update that will be released in next few weeks.

Kind Regards

We have investigated the issue further and found that this issue is caused by a comma symbol placed inside the background opacity value (screenshot https://prnt.sc/rPd7VByf0Cjh). This change is breaking the background property because this value will work only with the dot symbol (video https://gyazo.com/058f6cb7acd42f10779a956d00f9a58f).

This issue is caused by a modified PHP decimal separator, which by default is set to dot, but on your server is changed to comma. Unfortunately, this issue cannot be completely fixed by the WordPress theme, because it’s related to server configuration. To fix this issue, you need to contact your server support and ask them to change PHP locale category LC_NUMERIC settings to the default value called C. More information about PHP decimal separator can be found in PHP documentation https://www.php.net/manual/en/function.setlocale.php.

Kind Regards

Hi,

1. This issue is also present in Elementor Builder. Here is an example of GitHub issue https://github.com/elementor/elementor/issues/10992 related to Elementor and decimal separator. For example, on your site, you can check the opacity property in the background overlay section which is not working properly on sites’ frontend because of the “comma” separator:

Backend: overlay opacity is set https://prnt.sc/z4F99vnp8okV
Frontend: overlay opacity is missing https://prnt.sc/2ero-Mt7AEgB

2. Technically, we could add a function to handle separators, but since it occurs very often, it can degrade the performance of the site.

3. No one has written to us about this issue before, so if this problem is reported by our clients more often, we will try to find a permanent solution if it is possible without performance degradation or resetting existing clients’ settings.

4. As an alternative solution to your issue, you can overwrite decimal separator on WordPress level, by adding following code setlocale(LC_NUMERIC, 'en_US.UTF-8'); to your wp-config.phpfile and resaving your header background settings.

Kind Regards