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Woodmart Theme not updating

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  • January 8, 2024 at 7:43 pm #528070

    Steflf
    Participant

    Hi There,

    I tried updating my clients theme and received this message:

    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I noticed in the forum that you corrected the issue for another Xtemos member due to a caching issue. I cleared all my servers caches with no success.

    Would you be so kind as to providing me with a solution please

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    January 9, 2024 at 11:54 am #528200

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
    2. Go to Dashboard -> Updates and click on Check Again.
    3. Activate the theme with your purchase code again.
    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, feel free to contact us.

    Best Regards.

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