Issues with the “AJAX Product Tabs”

This topic has 7 replies, 2 voices, and was last updated 10 months ago by Hung Pham.

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January 18, 2024 at 10:00 pm #531333
user122343
Participant
Hello,

I got 2 issues with the Ajax product tabs.

1. When the page is fresh loaded, the carousel does not work and the pagination dots are not visible. If you then click on the other tab “neu” then its working. You can see it on the Screenshots.

2. I cannot choose the products which are shown in the tabs. I can only choose “featured” or “new”, bu If i enter a category or product id, it always says “The results could not be loaded”

Many thanks for the support!

Kind regards
- This topic was modified 10 months, 1 week ago by user122343.
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January 18, 2024 at 10:09 pm #531340

user122343
Participant

Issue 2.
I attached another screenshot so you can see it.

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January 19, 2024 at 7:57 pm #531681

Hung Pham
Keymaster

Hi yasinilde,

Thanks for reaching to us.

I kindly request you to conduct a check by deactivating all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

January 19, 2024 at 11:03 pm #531708

user122343
Participant

Hello Hung Pham,

Thanks for your reply!

Issue Nr. 2 is resolved! it interfered with the plugin “Variation Swatches for WooCommerce by cartflows”.

However issue Nr. 1 still remains. I assume it has something to do with wp rocket, due it only happens for not logged in users. Do you have any suggestions?

Kind regards,

January 20, 2024 at 2:09 am #531722

user122343
Participant

Hello again,

I found the cause for issue Nr.1 too. It is the “init-carousel while scrolling” option. If it is deactivated everything works fine.
But due to this option should improve pagespeed I would prefer to have this feature active. Do you may have any solution for that?

Many thanks and kind regards,

January 20, 2024 at 2:26 am #531723
user122343
Participant
There is also a new Problem with the ajax tabs now:
If you go to the website, the carousel at first works perfectly fine. If you then click on any other tab (e.g. “Neu”), and go back to the tab “unser sortiment”, the carousel doesn´t move anymore.
- This reply was modified 10 months, 1 week ago by user122343.
January 21, 2024 at 6:32 pm #531955

Hung Pham
Keymaster

Hi yasinilde,

Thanks for your patience.

I passed this to our developer, I will update you once I receive his replies next Monday.

Regards,

January 22, 2024 at 1:50 pm #532148

Hung Pham
Keymaster

Hi yasinilde,

Thanks for your patience.

1. Pagespeed

Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.

2. Carousel

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,
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