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Tax Calculation Discrepancies in Woodmart Theme on WooCommerce Website

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  • January 20, 2024 at 2:05 am #531720

    kontakt-4135
    Participant

    Hello,

    I have an issue with taxes. There are discrepancies in tax calculation depending on the browser used. In the “Brave” browser, tax is already included in the price, and the total amount is correct. However, in the Safari browser, the wrong price is displayed without the 8.1% tax, and it is also not calculated in the shopping cart.

    This problem started occurring since I started using the Woodmart theme. In WooCommerce, the product prices are accurate, and the settings should be correct because everything worked fine with the previous theme.

    Thank you in advance for your assistance.

    Best regards,
    Neo

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    January 22, 2024 at 2:14 pm #532160

    Hung Pham
    Keymaster

    Hi kontakt-4135,

    Thanks for reaching to us and appreciate your patience.

    Tax can’t be calculated based on browsers. Could you, please, record video of problems and share to me? I can understand your problem better.

    Then please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    January 24, 2024 at 1:15 pm #533068

    kontakt-4135
    Participant

    The prices no longer appear to vary depending on the browser used. When I am logged in, I see the regular prices, including taxes. However, when accessing it without logging in, all prices are displayed without taxes. The settings should be correct, as shown in the video.

    Thank you in advance.

    January 24, 2024 at 1:18 pm #533070

    kontakt-4135
    Participant

    The video upload is not working for some reason. I believe you might also encounter this issue when logged in; otherwise, I will attempt to share the video through a cloud service again.

    January 25, 2024 at 10:44 am #533356

    Hung Pham
    Keymaster

    Hi kontakt-4135,

    Admin credential is incorrect, please check again.

    https://prnt.sc/GT4OmGx6sl1I

    Regards,

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