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Emergency help – carousels are broken

Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 2, 2024 at 1:26 pm #536197

    pavel.vutkow
    Participant

    After the latest version, the carousels are broken for both categories and products.
    Please help and fix this problem on the mobile main page.

    February 2, 2024 at 1:49 pm #536209

    Artem Temos
    Keymaster

    Hello,

    Could you please temporarily disable all plugins that are not related to our theme and switch to the parent theme on your website?

    Kind Regards

    February 2, 2024 at 2:03 pm #536214

    pavel.vutkow
    Participant

    Hello,
    I think I found the problem (wp-rocket) but I don’t know exactly which option it is.
    Since this is a Java option (carousel), can you tell me what I need to turn off in wp-rocket optimization to not affect the carousel?

    February 2, 2024 at 3:22 pm #536254

    Artem Temos
    Keymaster

    It shouldn’t affect this at all. Could you disable extra plugins temporarily and keep WP Rocket so we can check the configuration?

    February 2, 2024 at 3:35 pm #536261

    pavel.vutkow
    Participant

    I honestly didn’t understand what happened.
    I turned off the wp-rocket plugin and manually deleted the cache folder. I turned the theme options off and on for the theme optimization and turned the plugin back on and now everything works. There is no real setting change…

    I will monitor it these days and if there is anything I will write to wp-rocket and if there is anything to you too.

    Thanks for the quick response.

    February 5, 2024 at 10:23 am #536699

    Artem Temos
    Keymaster

    Hello,

    Yes, it might be a cache issue. Let me know if it appears again on your website.

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)