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Download files is not possbile

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posts
  • April 23, 2018 at 2:11 pm #54033

    TempusHEat
    Participant

    When I add a pdf to the product page its not showing anywhere on the page.

    Can is wrong?

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    April 23, 2018 at 2:24 pm #54042

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    April 23, 2018 at 3:10 pm #54055

    TempusHEat
    Participant

    Yes, It will not delete any of my changes?

    April 23, 2018 at 3:45 pm #54072

    Elise Noromit
    Member

    Hello,

    How do you do that? Will you describe step by step your actions? Do you have any third parties plugins not related to the theme, try to disable them and check the issue again.

    Best Regards

    April 23, 2018 at 3:47 pm #54073

    TempusHEat
    Participant

    I ment if I go to the default theme if all changed I made not will not be there when I go back to the theme i am using now?

    I will try the plugins as well.

    April 23, 2018 at 3:49 pm #54075

    TempusHEat
    Participant

    Can you see which on is not a third parties plugin?

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    April 23, 2018 at 3:54 pm #54079

    Elise Noromit
    Member

    Hello,

    As per your screen, you have plenty of plugins. In order to distinguish go to Appearance > Install plugins, you will see those related to our theme others are not.

    Please provide your site access product link which I can text and pdf link for the product I will check.

    Best Regards

    April 23, 2018 at 3:56 pm #54080

    TempusHEat
    Participant

    http://tempusheat.firmad.dk/wp-admin/post.php?post=1771&action=edit

    April 23, 2018 at 4:51 pm #54092

    Elise Noromit
    Member

    Hello,

    Please provide site access so that I could test and check

    Best Regards

    April 23, 2018 at 5:08 pm #54104

    TempusHEat
    Participant

    Thank you. Here you go below in private content.

    April 23, 2018 at 5:58 pm #54123

    Elise Noromit
    Member

    Hello,

    I have added PDF in to your product without any problems http://prntscr.com/j93xz2 However when I tried to open it I saw the problem: http://prntscr.com/j93yfs

    First of all contact your host provider for the issue, our theme does not influence that, you can convince yourself testing on any default theme.

    Best Regards

    April 23, 2018 at 6:11 pm #54134

    TempusHEat
    Participant

    Ok thats for the helmet. But just to know it should be possible to upload a PDF and download/open it in a new tab right? Othervies I have to make a custom button to make a brochure download button?

    April 23, 2018 at 6:27 pm #54138

    Elise Noromit
    Member

    Hello,

    Yes, it is possible, you upload an image from your media library and put inside the link to your PDf http://prntscr.com/j94af9

    If you add PDf Media Library > Add as see it like a link (on my previous screenshot) you can set it to open in new page http://prntscr.com/j94f8i and customize link as a button with CSS.

    Best Regards

    April 24, 2018 at 5:52 am #54199

    TempusHEat
    Participant

    Is it from product page you add the image where you can make a custom url? I cant find it where adding it to media libary.

    Also when I upload a PDF its not possible to open with the link afterwords as you also saw yesterday. Do you know what can be the problem?

    April 24, 2018 at 7:04 am #54241

    Elise Noromit
    Member

    Hello,

    So, there two ways of adding PDF file: just a link (it can be opened in the same window and in a new tab) and adding an image with the link to PDF (it can be opened in the same window and in a new tab)

    1/ As a link: http://prntscr.com/j9btm1 then http://prntscr.com/j9btyz http://prntscr.com/j9bu71 and that is all.

    2/ As an image: add the image, and click for editing, then configure image as shown here: https://prnt.sc/j94af9

    Best Regards

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