Hello,

As we can see, not all swatches have colors. e.g – https://prnt.sc/GoFdIAD3qYq_ , https://prnt.sc/pV9OqvDbWwvY

If it doesn’t help you, please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site.

If I misunderstood you, please let me know.

Kind Regards