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Mobile issue on product archive

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • March 19, 2024 at 3:49 pm #550366

    maorbari
    Participant

    I enabled the variations products option to be shopw in product archive as single product.
    When a variation have additional pictures and I click in mobile on the product image it shows me the image instead of go the product page, so i need to click again and then it works. You need to change the logic to touchstart only to change the image and not disable the first click on the image.

    March 20, 2024 at 1:38 pm #550675

    Hung Pham
    Keymaster

    Hi maorbari,

    Thanks for reaching to us.

    Navigate to Theme Settings > Product Archives > Product Styles and disable Open product on click on mobileoption. https://prnt.sc/F0p4IBGLMcTu

    If you have any questions please feel free to contact us.

    Best Regards,

    March 20, 2024 at 1:46 pm #550680

    maorbari
    Participant

    I dont have this option..

    Attachments:
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    March 21, 2024 at 10:17 am #550960

    Hung Pham
    Keymaster

    Hi maorbari,

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    March 25, 2024 at 6:55 pm #552144

    maorbari
    Participant

    Thank you.

    March 26, 2024 at 12:25 pm #552298

    Hung Pham
    Keymaster

    Hi maorbari,

    Thanks for details.

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    March 26, 2024 at 3:59 pm #552422

    maorbari
    Participant

    You can do it carefuly.

    March 27, 2024 at 11:21 am #552659

    Hung Pham
    Keymaster

    Hi maorbari,

    I kindly ask that you provide me temporary FTP info (server, username, password, port) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    March 27, 2024 at 11:32 am #552671

    maorbari
    Participant

    Sorry I found the issue:

    @media     (max-width: 1024px){
    .wd-product .hover-img{
    display:flex !important
    }
    }

    It just CSS code that the developer put for enable the hover images on mobile. When remove it fix the issue, but the hover images not working in mobile. Do you know why?

    Thank you.

    March 27, 2024 at 12:47 pm #552713

    Hung Pham
    Keymaster

    Hi maorbari,

    Please make sure you disabled Hover image option in Theme Settings > Product archive > Product styles.

    I cannot access the dashboard, it seems you changed the account data.

    Regards,

    March 27, 2024 at 1:52 pm #552746

    maorbari
    Participant

    But I want it enable for Hover image will work.
    I removed your user because you make the site to get an Error 500 my friend.
    Just tell me how to enable Hover image in mobile too? Because it not working by the Hover image setting, it works only on desktop.

    March 28, 2024 at 11:44 am #552988

    Hung Pham
    Keymaster

    Hi maorbari,

    I replicated the same settings with Hover image option enabled and on mobile it redirected to single product with one touch only, please see recorded video for better understanding https://we.tl/t-Bnyf5Qv1jB

    And here is on desktop https://go.screenpal.com/watch/cZeujCV7PZW

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    March 31, 2024 at 11:55 am #553655

    maorbari
    Participant

    But it not show the product hover image when swiping or touching. I want to enable hover image on swipe or “touchstart”.

    April 1, 2024 at 5:22 pm #553921

    Hung Pham
    Keymaster

    Hi maorbari,

    Thanks for your patience.

    I passed this to developer and received his replies, this product has a hover image so it will be opened on second touch. This is how CSS works on most devices and no JS there, in the other hand is that on some devices it still requires two touches.

    Regards,

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