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Enable that clients cant see prices unless they’re logged in

Viewing 14 posts - 1 through 14 (of 14 total)
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  • March 20, 2024 at 10:14 am #550568

    mathias.duch
    Participant

    So i have a b2b site using woodmart.
    I have all the prices hidden unless you’re logged in.
    The only issue is that there is a workaround, where if you press “buy it now” then it takes you to your cart where the price is visible.

    how do i go about fixing this?

    March 20, 2024 at 10:47 am #550588

    mathias.duch
    Participant

    i have made a temp workaround currently, but it dosent work on an item with variations

    March 21, 2024 at 7:30 am #550936

    Hung Pham
    Keymaster

    Hi mathias.duch,

    Thanks for reaching to us.

    By default, if the option enabled then form cart will be hidden like this https://prnt.sc/Z3Z11mGT8Uqo

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    March 21, 2024 at 10:16 am #550959

    mathias.duch
    Participant

    What you’re showing there is exactly what i want. on my end it still shows the add to card buttons.
    I have disabled all non nessecary plugin’s now as well, to no avail.

    i have attatched login credentials if you are interested in taking a look your self.

    kind regards

    March 21, 2024 at 12:41 pm #551041

    Hung Pham
    Keymaster

    Hi mathias.duch,

    It caused by Elementor Pro plugin, I disabled it and it worked again.

    Regards,

    March 21, 2024 at 12:46 pm #551044

    mathias.duch
    Participant

    But your documentation states specifically that this theme works with Elementor?

    March 21, 2024 at 2:00 pm #551084

    mathias.duch
    Participant

    I have now contacted Elementor, and they confirm that there is a conflict between Elementor Pro and the Woodmart theme.

    and to quote what they said:
    “What I can suggest here is for you to reach out to the Woodmart theme support and have them check for an issue within the theme.

    If they confirm the theme files and scripts fine, then they can reach out to our developers over GitHub.com/elementor​ and collaborate with them and work on a conflict fix together.”

    March 21, 2024 at 2:14 pm #551090

    mathias.duch
    Participant

    This was their follow-up after having a technician review the case:

    Upon reviewing your case, it appears that the conflict lies within the interaction between the theme’s functionality to hide prices for non-logged-in users and the behavior of the Elementor Pro plugin.

    As much as we’d like to offer a solution to this issue, it falls outside the scope of our support capabilities. Themes and plugins are developed independently, and ensuring compatibility between them often requires adjustments or customizations specific to each case. Since this matter pertains to the functionality of the Woordmart theme, we recommend reaching out to their support team once more for further assistance. They would be better equipped to provide guidance or possibly offer a solution tailored to your specific setup.

    Should they need any help from us, they can open an issue on our Github account and our developers will be happy to assist. https://github.com/elementor/elementor/issues

    March 21, 2024 at 2:15 pm #551092

    Hung Pham
    Keymaster

    Hi mathias.duch,

    I tested on my end with Elementor Pro activated, the functionality worked well https://prnt.sc/gZMkhS8ov0Kc

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    March 21, 2024 at 2:20 pm #551100

    mathias.duch
    Participant

    i already did disable all plug-in’s and enable one by one. And it only happens with Elementor pro

    March 21, 2024 at 3:02 pm #551131

    mathias.duch
    Participant

    Here is a picture of all all plugins being disabled except:
    Elementor
    Elementor pro
    WooCommerce
    Woodmart Core
    and a picture of the same issue being present.
    All cache is cleared on both website/pc/browser ect.

    Attachments:
    You must be logged in to view attached files.
    March 22, 2024 at 6:58 am #551276

    Hung Pham
    Keymaster

    Hi mathias.duch,

    Thanks for reaching to us.

    It caused by Custom Single Product layout that built with Elementor Pro https://prnt.sc/Y8agoM3dV4fy – I moved it into Trash and functionality worked again.

    If you want to build Custom Single Product layout, you can use WoodMart WooCommerce Builder, which is part of WooCommerce builder from WoodMart.

    Please refer to below documentation article to understand how to edit / remove content:

    https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/
    https://xtemos.com/docs-topic/single-product-page-builder/

    Regards,

    March 22, 2024 at 10:50 am #551359

    mathias.duch
    Participant

    Ok, i will rebuild the layout in your editor.
    I assumed the elementor builder would work too.
    Thank you for helping.

    March 23, 2024 at 5:52 am #551589

    Hung Pham
    Keymaster

    Hi mathias.duch,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

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