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Complianz and Youtube video issue

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • March 20, 2024 at 8:13 pm #550836

    John
    Participant

    Hello everyone,

    We are experiencing a peculiar issue with the Complianz plugin for Google Mode Consent v2. When a user accepts the compliances directly on a product page, the video does not work until the page is refreshed. We would like to find a solution to ensure that the video autoplays immediately after the compliances have been accepted, without the need for a page refresh.

    This issue appears to occur only when the YouTube box is checked https://imgur.com/a/j8jDA5q. If the box is unchecked, the video works fine. We have also included a video to help illustrate the issue https://bit.ly/4csGRAn.

    Please let us know if you require any further information.

    Thank you!

    March 21, 2024 at 10:15 am #550957

    Artem Temos
    Keymaster

    Hello,

    Could you please share your admin access with us? We need to log in and check something on your side.

    Thank you!

    March 21, 2024 at 11:39 am #551010

    John
    Participant

    Hello,
    Yes, it’s a staging website so you can do your test here.
    Attached the credentials.
    Waiting for your reply,
    Thank you!

    March 21, 2024 at 3:07 pm #551136

    Artem Temos
    Keymaster

    This plugin adds extra markup there which is not styled in our theme. Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.

    .wd-video-design-theme .wd-product-video.cmplz-placeholder-1 {
	height: unset !important;
	pointer-events: auto;
	inset: 0;
  background-position: center;
  background-size: cover !important;
}

.wd-video-design-theme:has(.cmplz-placeholder-1) .wd-video-actions {
	display: none;
}
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Viewing 4 posts - 1 through 4 (of 4 total)