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The header doesn’t show when We enabled the WP Rocket plugin

Viewing 17 posts - 1 through 17 (of 17 total)
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  • March 21, 2024 at 5:13 pm #551192

    mazen-0030
    Participant

    Hi support

    We have bought your theme and installed it on our website, Everything is good.

    But when we installed the WP Rocket to improve the website performance, it had an issue.
    The elements of the header don’t show, like the logo, Search bar, Icons, and menu.

    We followed this guide to optimize with the WP Rocket plugin:
    https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

    Please look at the attached image, It is to the header with the elements.

    After enabling the WP Rocket the header displayed like the attached image.

    So, where is the problem? And how can we fix it?

    Attachments:
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    March 22, 2024 at 8:51 am #551300

    Hung Pham
    Keymaster

    Hi mazen-0030,

    Thanks for reaching to us.

    You should disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVD

    Regards,

    March 23, 2024 at 5:10 pm #551725

    mazen-0030
    Participant

    But when I disabled that option, the performance was low to 31%.
    Please help me to improve it, it’s important to my customer.

    March 23, 2024 at 9:02 pm #551756

    mazen-0030
    Participant

    Please look at this video and tell me how I can improve the performance

    March 25, 2024 at 6:59 am #551873

    Hung Pham
    Keymaster

    Hi mazen-0030,

    First of all, take my apologies for the delay in answering because of the weekend.

    Please go through each options of WP Rocket plugin to find out what is the root cause. Let me know how it goes.

    Regards,

    March 25, 2024 at 2:01 pm #552042

    mazen-0030
    Participant

    Hello, I recorded a video for the WP Rocket options and sent its link in the Extra information, please look at it and tell me what the problems

    March 25, 2024 at 2:11 pm #552049

    Hung Pham
    Keymaster

    Hi mazen-0030,

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    March 25, 2024 at 5:02 pm #552115

    mazen-0030
    Participant

    Hello, I made a staging of the website for you, please check the Extra information section.

    March 26, 2024 at 1:43 pm #552353

    Hung Pham
    Keymaster

    Hi mazen-0030,

    Thanks for details.

    I tested your site in Incognite mode and header displayed very well. Please double check .

    Regards,

    • This reply was modified 9 months, 4 weeks ago by Hung Pham.
    March 26, 2024 at 3:38 pm #552409

    mazen-0030
    Participant

    I know, I disabled the Mobile DOM optimization option, The header displays fine, But the performance on the Google Speed is very low, please help us to improve the performance on the Google Speed.
    We have to improve it as quickly as possible…

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    March 26, 2024 at 4:08 pm #552429

    mazen-0030
    Participant

    Another thing, please remove the image on this link.

    We don’t want anyone to know the site we are working on for now.

    • This reply was modified 9 months, 4 weeks ago by Hung Pham.
    March 27, 2024 at 10:08 am #552594

    Hung Pham
    Keymaster

    Hi mazen-0030,

    1. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

    We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.

    2. I removed links as you requested.

    Regards,

    March 27, 2024 at 2:41 pm #552761

    mazen-0030
    Participant

    support did you read what I wrote? I bought the WP Rocket, and I used this guide to improve website speed:
    https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

    But nothing works fine, the performance is very low 30%, please help me as quickly as possible.
    the client is waiting!!!!!!

    March 27, 2024 at 4:24 pm #552790

    mazen-0030
    Participant

    I tested a page that doesn’t have an element of the Elementor, just texts and images, and its performance is 30%, I tested a post, same the performance, 30%.

    please look at the links

    I think the theme has a problem.

    Attachments:
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    March 28, 2024 at 12:10 pm #553010

    Hung Pham
    Keymaster

    Hi mazen-0030,

    I understand that you are using WP Rocket plugin, however speed optimization based on many factors that we do not control. I recommend that you review the suggestions provided by Google PageSpeed Insights https://prnt.sc/XcLOiKQTkkcM and click on each suggestions to find more details, for e.g: https://prnt.sc/udVi5xzvILkm

    These guidance will be useful for you, keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

    • This reply was modified 9 months, 3 weeks ago by Hung Pham.
    March 28, 2024 at 8:48 pm #553195

    mazen-0030
    Participant

    OK, I have a request, Can you login to our website (Staging) and look at the theme options and WP Rocket options, and tell me if I configured them correctly?

    please the client is waiting.

    March 29, 2024 at 11:25 am #553292

    Hung Pham
    Keymaster

    Hi mazen-0030,

    It depends on how does it effect to parts of your site. Please note that our support does not include a personal optimization service, so I am able to provide main tips only.

    Thanks for understanding.

    Regards,

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