The header doesn’t show when We enabled the WP Rocket plugin

Hi support

We have bought your theme and installed it on our website, Everything is good.

But when we installed the WP Rocket to improve the website performance, it had an issue.
The elements of the header don’t show, like the logo, Search bar, Icons, and menu.

We followed this guide to optimize with the WP Rocket plugin:
https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

Please look at the attached image, It is to the header with the elements.

After enabling the WP Rocket the header displayed like the attached image.

So, where is the problem? And how can we fix it?

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Hi mazen-0030,

Thanks for reaching to us.

You should disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVD

Regards,

But when I disabled that option, the performance was low to 31%.
Please help me to improve it, it’s important to my customer.

Please look at this video and tell me how I can improve the performance

Hi mazen-0030,

First of all, take my apologies for the delay in answering because of the weekend.

Please go through each options of WP Rocket plugin to find out what is the root cause. Let me know how it goes.

Regards,

Hello, I recorded a video for the WP Rocket options and sent its link in the Extra information, please look at it and tell me what the problems

Hi mazen-0030,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

Hello, I made a staging of the website for you, please check the Extra information section.

[Hung Pham]

Hi mazen-0030,

Thanks for details.

I tested your site in Incognite mode and header displayed very well. Please double check .

Regards,

• This reply was modified 1 month ago by Hung Pham.

I know, I disabled the Mobile DOM optimization option, The header displays fine, But the performance on the Google Speed is very low, please help us to improve the performance on the Google Speed.
We have to improve it as quickly as possible…

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[Hung Pham]

Another thing, please remove the image on this link.

We don’t want anyone to know the site we are working on for now.

• This reply was modified 1 month ago by Hung Pham.

Hi mazen-0030,

1. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.

2. I removed links as you requested.

Regards,

support did you read what I wrote? I bought the WP Rocket, and I used this guide to improve website speed:
https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

But nothing works fine, the performance is very low 30%, please help me as quickly as possible.
the client is waiting!!!!!!

I tested a page that doesn’t have an element of the Elementor, just texts and images, and its performance is 30%, I tested a post, same the performance, 30%.

please look at the links

I think the theme has a problem.

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[Hung Pham]

Hi mazen-0030,

I understand that you are using WP Rocket plugin, however speed optimization based on many factors that we do not control. I recommend that you review the suggestions provided by Google PageSpeed Insights https://prnt.sc/XcLOiKQTkkcM and click on each suggestions to find more details, for e.g: https://prnt.sc/udVi5xzvILkm

These guidance will be useful for you, keep us in mind for future questions and concerns, we’re always here to help!

Regards,

• This reply was modified 1 month ago by Hung Pham.

OK, I have a request, Can you login to our website (Staging) and look at the theme options and WP Rocket options, and tell me if I configured them correctly?

please the client is waiting.

Hi mazen-0030,

It depends on how does it effect to parts of your site. Please note that our support does not include a personal optimization service, so I am able to provide main tips only.

Thanks for understanding.

Regards,

[Author]

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