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[WoodMart – MegaMarket] – Support

Viewing 13 posts - 1 through 13 (of 13 total)
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  • March 28, 2024 at 8:59 pm #553196

    luka.soldo007
    Participant

    Hi, i have few questions i hope you will be able to help me

    1. How to fix issue when zoom on site (when someone zoom white line appears – You can see it on video)
    Some older people like to zoom their browsers and if they zoom the white line appears i tested on 5 browsers
    https://screenrec.com/share/xM7iSngP6z

    2. When i login as administrator it allows me to edit pages but when i press Compare or i go home it doesn’t allow me to edit, the editor dissapears..when i open all other pages its normal but not on “Compare” and not on “home-page” then it kind of logs me out from editor, i want to be able to use editor on all pages directly i don’t want editor to disappear or to log me out when i press on home logo (You can see it on video)
    https://screenrec.com/share/2sZKGAd0c3

    3. How to edit buttons and area with on Single product page i’m talking about “compare and add wishlist” when you are on phone its not compact like on PC, the line is broken like you can see on video i tried editing with elementor but i can’t edit those two neither button position for add to card or buy now (you can see it on video)
    https://screenrec.com/share/lKH5qYOfmo

    4. CookiesYes requires me to add ScriptURL for Woodmart i don’t know what i should add (you can see issue on Video)
    On what Category i should add it? and what ScriptURL i should use?
    https://screenrec.com/share/uz0AFTeiRt

    I hope you will be able to help me, thanks in front <3

    • This topic was modified 8 months, 3 weeks ago by luka.soldo007.
    • This topic was modified 8 months, 3 weeks ago by luka.soldo007.
    • This topic was modified 8 months, 3 weeks ago by luka.soldo007.
    • This topic was modified 8 months, 3 weeks ago by luka.soldo007. Reason: new edit
    March 29, 2024 at 1:38 am #553223

    luka.soldo007
    Participant

    I added page Shop to Navbar but i don’t know how to add icon in front of it
    can you please explain me how to add icon in front of Shop and what size should image(icon) be and file type
    [example: 18×18 .ico or something .jpg? or .png?]

    please check image so you can understand better what exactly i’m talking about
    Thanks in front <3 i appreciate your help very much

    https://i.imgur.com/kyD7Mrz.jpeg

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    March 29, 2024 at 1:57 pm #553347

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. This is a line in the image. Navigate to Theme Settings > Footer > Pre Footer > Edit Prefooter and change the image icons.

    02. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    03. Navigate to layouts > Edit Single Product Layout with Ellementor and change the position in the mobile device in the responsive settings of elementor.

    04. Maybe you are using the third party plugin for cookies. Please check the plugin documentation for hel.

    05. Navigate to Appearance > Menu > Edit Menu > Expand Menu item and upload the menu item icon.
    Screenshot for clarification:
    https://ibb.co/0MmrdYH

    Best Regards.

    March 30, 2024 at 2:45 am #553470

    luka.soldo007
    Participant

    Thanks for trying to help but i didn’t succced

    1. Pre-footer is empty..nothing there to be able to change white line that appears when i zoom on browser, here is image of pre-footer (its empty) there is nothing that i can edit..please check video from 1. again and here is image of pre-footer

    https://ibb.co/vY4DmF8

    2. I will try that

    3. When i go Layout, Elementor, Single product page [Buy now] button is not displayed so i can’t edit, everything looks normal on phone without buy now button but there is [Buy now] button on both Desktop and Phone mode its just not displaying it..how to fix to display it on elementor so i can edit it and fix the issue?
    Here is image of proof that [Buy now] is not shown when using elementor editor , showing only add to cart no buy now button..but on site its displayed on both phone and desktop mode..on desktop everything is okay on phone its breaking lines like you can see in first post of this topic
    https://ibb.co/vX0BcNh

    4. I found it but you said what size of image and what format i should use?
    like i mention for example [18×18 jpg, png, ico, ?] What size? and what format should it be?

    • This reply was modified 8 months, 2 weeks ago by luka.soldo007.
    March 30, 2024 at 11:47 am #553504

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the WP admin login details of your site so I will check and give you the possible solution.

    Best Regards.

    March 30, 2024 at 9:08 pm #553615

    luka.soldo007
    Participant

    Yes, you can try to fix it
    Provided all informations down in section (visible only to moderators)

    You are also free to check if there is any other issues that you can fix (i know my site is not optimized yet) i didn’t get to that part yet..i first want to finish everything then optimize

    I appreciate your help very much <3

    • This reply was modified 8 months, 2 weeks ago by luka.soldo007.
    April 1, 2024 at 10:30 am #553781

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    03. Please add the following Custom CSS code to Theme Settings > Custom CSS > Custom CSS for mobile.

    .single_add_to_cart_button, form.cart .wd-buy-now-btn {
    width: 94px;
    font-size: 15px !important;
}

    04. Attempt to upload an icon sized 20×20 pixels and ensure it’s in SVG format.

    Best Regards

    April 3, 2024 at 3:59 am #554384

    luka.soldo007
    Participant

    I tried everything but issue 1, 4 and 5 are not fixed

    1. (white line appears when zoom IN on most browsers like Brave, Microsoft Edge..) (how ever not shown on mozzila)
    4. I’m using CookiesYes third party plugin because Theme doesn’t have option to use display cookies and rejection button, this third party plugin have but when i’m configure this addon i have to enter ScriptURL Woodmart i don’t know what i should enter also in which category i should put it (is it necessary cookie or some other category?)

    5. Icon is not showing up..i added 20×20 SVG format (transparent icon) but not shown..i even flush cache and everything but its not showing up, here is proof that i added icon its loaded in panel you can see it..and i saved it but not showing on page

    https://i.imgur.com/AxjtLAb.jpeg

    and about issue number 3 (it did fix the issue with additional editing, but [Buy now] button is not shown in elementor) how to fix that?

    I created administrator account for you, can you login and check, can you fix issue number 1 and 5? cause its not working for me i tried it but its not working

    If you forgot whats the issues please check my previous messages where i post all images and videos about issues

    Thank you

    April 3, 2024 at 2:15 pm #554580

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. Can you please share the screenshot where the line is showing. I cannot see the line on your site.

    04. For the Cookie Configuration. this issue is related to a third party plugin for which you might need to contact the respective Plugin Support because according to the Envato Policy, we don’t provide Support for the third-party Plugin issues

    05. I have added the SVG Icon in the shop Menu. It is showing fine. Check back your site and check the issue.

    For the buy now button. You cannot edit it in the layout, Navigate to Theme Settings > Single Product > Buy now and configure it.
    https://xtemos.com/docs-topic/buy-now-button/

    Best Regards.

    April 3, 2024 at 5:30 pm #554678

    luka.soldo007
    Participant

    Thank you

    1. Sure, check the LEFT side on this video when i zoom in the blue area white line starts appearing in left corner
    https://screenrec.com/share/xM7iSngP6z

    4. I contacted CookiesYes and they told me that i should contact WoodMart and ask for ScriptURL and category for cookies that theme is using, i have to use third-party-plugin since theme doesn’t have ability to customize usage of cookies and i’m from croatia (europe) there is GDPR (rule where cookies is must be shown and there must be ability to decline them and manage them, thats why i have to use third party plugin for that)

    i need Script URL Pattern for “woodmart_recently_viewed_products” and name of category where it belongs

    Categories are:

    Necessary, Functional, Analytics, Performance, Advertisement..

    I’m not sure that they are able to tell me what is Script URL patern and category for WoodMart cookies
    also i’m not asking for support for third party plugin i’m just asking for script url patern and category name for cookies of WoodMart so i can set up cookies to be able to have e-commerce because without using cookies alert/notification site would not be legal i would breaking the basic GDPR and they can shut down my site anytime

    5. How did you succeed with that, did you just uploaded SVG icon? saved and it was working right away?
    Where did you get SVG icon? did you resized it to 20×20 or it was automatically resized?

    6. Buy now button is editable but can i edit position of that button? or just style of button?

    There is new version of WordPress is Woodmart theme fully compatible with new latest version of wordpress is it safe to update wordpress to latest version?

    Thank you very much for your help i really appreciate it a lot <3

    • This reply was modified 8 months, 2 weeks ago by luka.soldo007.
    April 4, 2024 at 7:49 pm #555018

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. We have checked your site in browsers supported by our theme (https://prnt.sc/1T82WSc6hETM) and didn’t find that issue In any of them. Please check the videos:

    We have checked your site in browsers supported by our theme (https://prnt.sc/1T82WSc6hETM) and didn’t find that issue in any of them. All stretched sections look normal. Please check the videos:
    Mac Opera https://monosnap.com/file/zY13ono1uZzajWumhfXB0SJSN3QUGs

    Mac Safari https://monosnap.com/file/EPeXjB3LHgCSxFg0YMlX6ywMBLsVmA

    Mac Firefox https://monosnap.com/file/P9SyH8lRm6W7JiSTzfV3UITBmSWOt4

    Mac Chrome https://monosnap.com/file/m534EQZUCfCYc5KKD5qV8DbnZGDj4c

    Windows Opera https://monosnap.com/file/z3SMaY4ownrKPj7O9OaNTaICmu1xVi

    Windows Chrome
    https://monosnap.com/file/cxdF2OOTV6L26MLkAyG6A06S4OlnFo

    Windows Edge
    https://monosnap.com/file/IaeRNshBr9BuNdfea3hhzwip9Tcxn6

    Windows Firefox
    https://monosnap.com/file/ejZvCINklMaX0iwMLE2z3Y8KkaETDt

    04. You can read about all cookies usage here https://xtemos.com/docs-topic/gdpr-compliant/

    As for the woodmart_recently_viewed_products it is used in PHP files and not in JS scripts.

    05. I have simply uploaded the SVG icon and it is working fine.

    06. You can change the position with the custom css code. If you want to change button style Navigate to Theme Settings -> Styles & Colors -> Buttons. Select the “Single buy now” element from the list and configure its colors to your needs.

    Yes, the Woodmart theme is fully compatible with the latest version of WordPress. It’s safe to update WordPress to the latest version.

    Best Regards.

    April 4, 2024 at 11:08 pm #555035

    luka.soldo007
    Participant

    Thanks for checking

    Windows Edge is on supported browsers list and there is white line..its even shown on your video, look closer LEFT side where blue color is when you zoom on blue bar white line appears in left, its on your video too and i tested it myself

    on Mozilla firefox there is no white line
    on brave there is whiteline (but i get it brave is not on supported list, but Windows Edge is and there is white line too)
    For me on Chrome also white line appears..hmm i don’t know what could be the cause, i tested it on 2 different pc and both have same issue but i’ll try to test it on few more other PC-s

    4. I saw that and i read it all but there is nothing there that can tell me in which category i should add cookie from woodmart should it be i ncategory Necessary, Functional, Analytics, Performance, Advertisement.. and what should i enter for scripturl..cookiesyes is most used cookie plugin and 90% of woodmart users that are from europe are using it, so someone should know what i should do

    5. Can it be any SVG from any site and any size? will it automatically be resized?

    6. Okay

    7. Thank you i will update then

    • This reply was modified 8 months, 2 weeks ago by luka.soldo007.
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    April 5, 2024 at 6:21 pm #555282

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. We have tested your site in all supported browsers, Mac, Windows, and different devices. We found no problems and in all cases, the sections looked normal. We showed all these cases on video in the previous reply (https://xtemos.com/forums/topic/woodmart-megamarket-support/#post-555018).

    Stretched sections also work fine in the Edge browser, both with normal and custom zoom settings. The problem you mention is caused by the design of the content in the Edge browser. In the Edge browser, the entire content of the page is displayed in a rounded frame with borders on all sides, which is clearly visible in the Edge video (screenshots of the Edge frame https://prnt.sc/rV1rPD9fFJAg, https://prnt.sc/HaaUvvJaVlDu). This frame is part of the browser interface, and we cannot influence its appearance through the WordPress theme.

    Here is an example of another site that shows the same frame of the Edge browser interface (https://prnt.sc/jvcLkaDOIjCx).

    If we do not consider the presence of the Edge frame itself, the position of the stretched section remains unchanged regardless of which zoom is present, which is also visible in our Edge video.

    Edge video https://monosnap.com/file/IaeRNshBr9BuNdfea3hhzwip9Tcxn6
    Edge zoom 100% https://prnt.sc/zogzvzdhH_DC
    Edge zoom 110% https://prnt.sc/MM6L_H_KUDaf
    Edge zoom 125% https://prnt.sc/jARqs4kXU_-X

    04. This article describes every cookie used in the theme. You can categorize them on your own depending on which features you use on your website. As for script Url, we don’t know exactly what does it means. Please, clarify this information in the plugin developers

    05. SVGs can be from any site and size, and they can be automatically resized.

    Best Regards.

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Viewing 13 posts - 1 through 13 (of 13 total)