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Image Video Youtube

Viewing 22 posts - 1 through 22 (of 22 total)
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    Posts
  • April 9, 2024 at 1:08 pm #555987

    goalamarketing
    Participant

    Hi, is there a problem with the videos in the product image gallery? Since it does not play them

    https://confortonline.es/producto/chaise-longue-deslizante-jungla/

    April 9, 2024 at 2:59 pm #556056

    Luke Nielsen
    Keymaster

    Hello,

    Please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    April 10, 2024 at 10:30 am #556240

    goalamarketing
    Participant

    Hi, I have tried to deactivate all the plugins, and the error is not coming from any of the plugins, the error is coming from the theme child, since the tag manager code has been added manually to the functions file.

    In principle this error came by a plugin GTM4 tag manager, and we opened a ticket to you and you told us that we had to add that code in the functions file and now also does not work, as soon as a theme has put the tag manager there are functionalities of the theme that do not work, can you check it? Since the tag manager is super important to measure analytics and conversions.

    https://xtemos.com/forums/topic/product-images-and-videos/

    April 11, 2024 at 2:04 pm #556542

    Luke Nielsen
    Keymaster

    Hello,

    Understood. Please give me access to the Theme File Editor because at the moment it is hidden: https://prnt.sc/KYLtwCC5DiHg

    Thank you in advance.

    Kind Regards

    April 11, 2024 at 2:05 pm #556545

    goalamarketing
    Participant

    How can I give access there? Do you want it by ftp?

    April 11, 2024 at 2:24 pm #556551

    Luke Nielsen
    Keymaster

    Hello,

    Please check this article https://docs.wpuserregistration.com/docs/how-to-enable-theme-plugin-editor-mode/ on how to enable it.

    Thank you for your time.

    Kind Regards

    April 11, 2024 at 2:25 pm #556554

    goalamarketing
    Participant

    Check

    April 12, 2024 at 10:16 am #556730

    Luke Nielsen
    Keymaster

    Hello,

    I have installed the GRM4 plugin on the dev site: https://prnt.sc/uFLZ8VafkgDi, for now, it works well – https://gyazo.com/a6074618e7b584999556c46c05d64597

    Adjust the plugin as you did on the live site, then I can check the settings of the plugin.

    Kind Regards

    April 12, 2024 at 10:23 am #556738

    goalamarketing
    Participant

    But that plugin is the one that we had set at the beginning of the web when this problem arose, and you told us to enter the code by hand, I do not understand how now putting the same plugin again it works again. Has something been modified in the template so that it does not conflict?

    Here in this ticket we had to put the code and remove the plugin because it conflicted.

    https://xtemos.com/forums/topic/product-images-and-videos/

    April 15, 2024 at 11:48 am #557269

    Luke Nielsen
    Keymaster

    Hello,

    I didn’t make modifications there. Please send me access to the live site so I can check the settings there.

    Thank you for your time.

    Kind Regards

    April 15, 2024 at 12:01 pm #557276

    goalamarketing
    Participant

    The access is the same, only the web is without the dev.

    April 15, 2024 at 3:35 pm #557355

    Luke Nielsen
    Keymaster

    Hello,

    It’s a weird issue, may I disable 3rd party plugins and enable the parent theme? it won’t take a long time.

    Thank you in advance.

    Kind Regards

    April 15, 2024 at 5:44 pm #557399

    goalamarketing
    Participant

    At what time can you do these tests? Since it is a website that receives a lot of traffic.

    April 16, 2024 at 10:19 am #557563

    Luke Nielsen
    Keymaster

    Hello,

    Any time from 10: 00 to 18: 00 by UTC+03:00.

    Is that ok for you?

    Kind Regards

    April 16, 2024 at 10:42 am #557574

    goalamarketing
    Participant

    And how long does it take you to do it? Since that website belongs to a customer who is a bit problematic.

    April 16, 2024 at 10:46 am #557581

    Luke Nielsen
    Keymaster

    Hello,

    It will take around 10 minutes.

    I await your response.

    Kind Regards

    April 16, 2024 at 10:47 am #557582

    goalamarketing
    Participant

    Ok, if it is that time you can do the check.

    April 16, 2024 at 2:54 pm #557689

    Luke Nielsen
    Keymaster

    Hello,

    Just now we released an update, so please, first update the theme to the latest 7.5 version and then recheck the issue.

    Looking forward to hearing back from you!

    Kind Regards

    April 16, 2024 at 5:30 pm #557756

    goalamarketing
    Participant

    Hi, I have upgraded to the latest version but the video still does not play, can you check?

    April 17, 2024 at 3:12 pm #558038

    Luke Nielsen
    Keymaster

    Hello,

    We see that this problem is related to the conflict of the Complianz | plugin GDPR/CCPA Cookie Consent with your custom code, and unfortunately, we can’t fix that.

    Don’t hesitate to let me know if you need any further help or any other info.

    Kind Regards

    April 17, 2024 at 5:31 pm #558103

    goalamarketing
    Participant

    I have seen that there is a ticket created from another user about this.

    https://wordpress.org/support/topic/embedded-youtube-videos-with-elementor-not-loading/

    April 18, 2024 at 9:43 am #558270

    Luke Nielsen
    Keymaster

    Hello,

    Great, I hope the support of that plugin will fix that issue on their side.

    Thank you for your patience.

    Kind Regards

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Viewing 22 posts - 1 through 22 (of 22 total)