Product Images and Videos

Hi, I have a website that does not work the image scrolling and videos, can you check?

https://confortonline.es/producto/sofa-deslizante-rosa/

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Best Regards.

Give me 10 minutes and I’ll make you a copy of the website so that you can do the tests in peace, since it is a website that is working for clients. Translated with http://www.DeepL.com/Translator (free version)

You already have a copy made at dev.confortonline.es

Hello,

Looks like the issue is in the 3rd party plugins because after deactivating it, the video started to work: https://gyazo.com/ff1e6f0f9d54b26784a4915e6908bbe6

Or rather after deactivating the GTM4WP plugin, it started to work well, on the staging site I left it disabled so you can recheck the issue.

Kind Regards

Ok, thanks.

Hello, we have realized that the theme does not give errors by that plugin, it gives errors by detecting the Google tag manager code, we have tried another plugin and we have also tried to enter the tag manager code manually and still gives error. This is a very serious error because most websites use the tag manager code and that does not work with your theme is a very big problem, how can you solve it?

Hello,

Make sure that the tag manager code is correct, otherwise, send me an example of your tag manager code so I can check it on my side.

Kind Regards

Attached screenshot

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It seems to be something about WP-Rocket that clashes with that.

You can access and view the WP Rocket configuration on the test site?

We are going to open a ticket also to WP Rocket support.

I have already been able to find out what is going on.

When I put the tag manager code the video button doesn’t work, it doesn’t load the video in the product images.

And when I have WP Rocket active, on top of that it blocks the images and blocks the menu as well.

Hello,

The code is defined in the wrong place. https://prnt.sc/M3eMblRUW6Lj

Define the code below in the functions.php file in your child theme.

function child_google_analytics() {
	?>
	<!-- Paste your Google Analytics code here and remove this message -->
	<?php
}
add_action('wp_head', 'child_google_analytics');

Kind Regards

Ok, we have done so and everything seems to be working correctly.

Hello,

Great! In case you need any additional help, I’d be more than happy to assist you.

Wish you all the best.

Kind Regards

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