Image Video Youtube

Hi, is there a problem with the videos in the product image gallery? Since it does not play them

https://confortonline.es/producto/chaise-longue-deslizante-jungla/

Hello,

Please disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

Then activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

Hi, I have tried to deactivate all the plugins, and the error is not coming from any of the plugins, the error is coming from the theme child, since the tag manager code has been added manually to the functions file.

In principle this error came by a plugin GTM4 tag manager, and we opened a ticket to you and you told us that we had to add that code in the functions file and now also does not work, as soon as a theme has put the tag manager there are functionalities of the theme that do not work, can you check it? Since the tag manager is super important to measure analytics and conversions.

https://xtemos.com/forums/topic/product-images-and-videos/

Hello,

Understood. Please give me access to the Theme File Editor because at the moment it is hidden: https://prnt.sc/KYLtwCC5DiHg

Thank you in advance.

Kind Regards

How can I give access there? Do you want it by ftp?

Hello,

Please check this article https://docs.wpuserregistration.com/docs/how-to-enable-theme-plugin-editor-mode/ on how to enable it.

Thank you for your time.

Kind Regards

Check

Hello,

I have installed the GRM4 plugin on the dev site: https://prnt.sc/uFLZ8VafkgDi, for now, it works well – https://gyazo.com/a6074618e7b584999556c46c05d64597

Adjust the plugin as you did on the live site, then I can check the settings of the plugin.

Kind Regards

But that plugin is the one that we had set at the beginning of the web when this problem arose, and you told us to enter the code by hand, I do not understand how now putting the same plugin again it works again. Has something been modified in the template so that it does not conflict?

Here in this ticket we had to put the code and remove the plugin because it conflicted.

https://xtemos.com/forums/topic/product-images-and-videos/

Hello,

I didn’t make modifications there. Please send me access to the live site so I can check the settings there.

Thank you for your time.

Kind Regards

The access is the same, only the web is without the dev.

Hello,

It’s a weird issue, may I disable 3rd party plugins and enable the parent theme? it won’t take a long time.

Thank you in advance.

Kind Regards

At what time can you do these tests? Since it is a website that receives a lot of traffic.

Hello,

Any time from 10: 00 to 18: 00 by UTC+03:00.

Is that ok for you?

Kind Regards

And how long does it take you to do it? Since that website belongs to a customer who is a bit problematic.

Hello,

It will take around 10 minutes.

I await your response.

Kind Regards

Ok, if it is that time you can do the check.

Hello,

Just now we released an update, so please, first update the theme to the latest 7.5 version and then recheck the issue.

Looking forward to hearing back from you!

Kind Regards

Hi, I have upgraded to the latest version but the video still does not play, can you check?

Hello,

We see that this problem is related to the conflict of the Complianz | plugin GDPR/CCPA Cookie Consent with your custom code, and unfortunately, we can’t fix that.

Don’t hesitate to let me know if you need any further help or any other info.

Kind Regards

I have seen that there is a ticket created from another user about this.

https://wordpress.org/support/topic/embedded-youtube-videos-with-elementor-not-loading/

Hello,

Great, I hope the support of that plugin will fix that issue on their side.

Thank you for your patience.

Kind Regards

[Author]

Posts