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Category Filter not working

Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 23, 2024 at 12:46 pm #559798

    jonmroz
    Participant

    Hello, please see the screenshots … when I try to filter by category, it goes to a category page with no products. Please let me know. Thanks.

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    April 24, 2024 at 12:05 pm #560206

    jonmroz
    Participant

    Following up here.

    April 24, 2024 at 6:00 pm #560366

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    To use the WoodMart filter element, you need to use a predefined (non-page builder) shop page or shop page created via the WoodMart Product Archive layout builder (https://prnt.sc/l7s-fgotVGsS).

    The Woodmart filter element will not work with any other page builder or Elementor shop page.

    Best Regards.

    April 24, 2024 at 11:34 pm #560410

    jonmroz
    Participant

    The screenshot that you sent was removed. Can you please resend?

    April 24, 2024 at 11:35 pm #560411

    jonmroz
    Participant

    Never mind… It worked when I clicked it on this page instead of the email. Thanks

    April 25, 2024 at 2:19 am #560421

    jonmroz
    Participant

    It is still not working. When I go to filter it, it shows up with a page that has no results. Please try it at https://betterhomeessentials.com/shop

    Please also see the screenshot.

    When I search in that box, it works fine. It just doesn’t work when I use the filter.

    • This reply was modified 8 months, 4 weeks ago by jonmroz.
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    April 25, 2024 at 3:44 pm #560694

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You need to disable the custom layout for the product archive pages then custom filters will work for you. You can do this in Dashboard -> WoodMart -> Layouts.

    Best Regards.

    April 26, 2024 at 2:17 am #560846

    jonmroz
    Participant

    That location does not exist (see attached). There is a layouts section but I don’t see how to disable a custom layout. Can you please send screenshot or be more specific?

    Thanks.

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    April 26, 2024 at 10:23 am #560945

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Click in the Layouts option and disable the layout.
    https://ibb.co/bFyG367

    For more details follow this guide:
    https://youtu.be/gWKxFFid9-w?si=c0yb2i8VAHTPYC7Y

    Best Regards.

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