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Website broken with Basel error messages

Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 10, 2018 at 10:05 pm #57011

    sovrgn
    Participant

    Hello,

    To do some tests I deactivated all mu plugins, then activated a few of them. However this broke my website. And now I’m getting from my website only a blank page with the error messages I’m sending you in Private

    Please let me know what to do I can’t even go to the backend and restore a backup…

    Thanks

    May 11, 2018 at 6:44 am #57037

    Artem Temos
    Keymaster

    Hi,

    The blank page says that there is some PHP fatal error. In your error logs there are only Notices messages and they can’t break the website completely. Try to contact your hosting providers and ask for more information about the problem.

    Regards

    May 11, 2018 at 10:43 am #57090

    sovrgn
    Participant

    I’ve contacted the hosting provider and they said it’s not a PHP error.
    Looking at the logs it says FATAL error though on top of the 2 notice errors, see below:

    Fatal error: Uncaught Error: Call to undefined function is_shop() in /public_html/wp-content/themes/basel/inc/functions.php:46 Stack trace: #0 /public_html/wp-includes/class-wp-hook.php(288): basel_body_class(Array) #1 /public_html/wp-includes/plugin.php(203): WP_Hook->apply_filters(Array, Array) #2 /public_html/wp-includes/post-template.php(770): apply_filters(‘body_class’, Array, Array) #3 /public_html/wp-includes/post-template.php(557): get_body_class(Array) #4 /public_html/wp-content/themes/basel/header.php(20): body_class() #5 /public_html/wp-includes/template.php(688): require_once(‘/home/achatclou…’) #6 /public_html/wp-includes/template.php(647): load_template(‘/home/achatclou…’, true) #7 /public_html/wp-includes/general-template.php(41): locate_template(Array, true) #8 /public_html/wp-content/themes/basel/page.php(11): get_header() #9 /p in /public_html/wp-content/themes/basel/inc/functions.php on line 46

    May 11, 2018 at 11:16 am #57096

    Artem Temos
    Keymaster

    You need to install and activate the WooCommerce plugin for our theme.

    May 11, 2018 at 11:18 am #57097

    sovrgn
    Participant

    So this is why my website is broken? How can I do to activate it since it’s broken now…

    May 11, 2018 at 11:44 am #57107

    Elise Noromit
    Member

    Hello,

    Enter your site via FTP, find the theme folder and rename the folder. After that enter your site. If you cannot enter the site after the theme folder renaming it means that site is broken and the theme does not influence you will need to reinstall WP from scratch.

    Best Regards

    May 11, 2018 at 12:33 pm #57119

    sovrgn
    Participant

    I’m getting this message so it doesn’t seem I can just deactivate the theme: The parent theme is missing. Please install the “basel” parent theme.

    How come your plugin is making my site crash just by deactivating it? There must be other ways to build it that doesn’t make the site crash once deactivated?

    May 11, 2018 at 1:04 pm #57127

    sovrgn
    Participant

    Update:
    I managed to switch to the default twentyseventeen theme by adding code on the functions.php file and I confirm the site is now NOT broken anymore.

    So it confirms the issue is with the basel theme.
    What’s your advice to troubleshoot?

    May 11, 2018 at 1:05 pm #57128

    Artem Temos
    Keymaster

    As we said, you need to activate the WooCommerce plugin first. Then, go to Appearance -> Themes and enable our theme.

    May 11, 2018 at 1:10 pm #57130

    sovrgn
    Participant

    Ok that worked thanks for your support!

    Are you going to fix the issue with the site being broken when we deactivate woocommerce plugin with your theme? I believe breaking a website whatever plugin we deactivate is not a good behavior

    May 11, 2018 at 2:24 pm #57147

    Artem Temos
    Keymaster

    Yes, we will fix this in our next theme update.

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