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Error while updating theme

Viewing 16 posts - 1 through 16 (of 16 total)
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  • June 5, 2024 at 5:07 pm #570871

    meloriaswimandfashion
    Participant

    Error while updating theme, what should I do?

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    June 5, 2024 at 5:41 pm #570879

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    June 5, 2024 at 6:31 pm #570891

    meloriaswimandfashion
    Participant

    I have already done that, but it did not work. Pleas see the attached video

    June 5, 2024 at 6:33 pm #570892

    meloriaswimandfashion
    Participant

    I have already done that but it did not fix the issue.

    June 6, 2024 at 9:12 am #570958

    Artem Temos
    Keymaster

    Please deactivate the license and send us your admin access so we can check.

    June 7, 2024 at 5:41 pm #571391

    meloriaswimandfashion
    Participant

    Our issues are still not resolved, we have deactivated the license and provided the login and password as you requested and we responded on the forum. I also emailed because I am not receiving a response to the issues of my website

    June 7, 2024 at 5:43 pm #571394

    Artem Temos
    Keymaster

    Please send me the admin access here, using the Private content field, so I can check the problem.

    Kind Regards

    June 7, 2024 at 5:44 pm #571397

    meloriaswimandfashion
    Participant

    We have deactivated the license and provided the login and password as you requested

    June 7, 2024 at 5:45 pm #571398

    Artem Temos
    Keymaster

    As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

    June 7, 2024 at 6:12 pm #571406

    meloriaswimandfashion
    Participant

    Theme has been deactivated

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    June 10, 2024 at 9:11 am #571627

    Artem Temos
    Keymaster

    Hello,

    No, it is still activated. Please check in Dashboard -> WoodMart -> Theme license.

    Kind Regards

    June 12, 2024 at 2:44 am #572118

    meloriaswimandfashion
    Participant

    I kept on deactivating it and if it’s not working, you guys should deactivate it yourself, I already gave you my login credentials. You don’t need to tell me ‘No, it is still activated’, please go on and deactivate it so we can resolve this issue, it’s taking a long time.

    June 12, 2024 at 2:58 am #572119

    meloriaswimandfashion
    Participant

    it has been 2 wks since we been asking for support and we going in circles. Are you going to help us and so our website is functionin correctly.

    June 12, 2024 at 9:35 am #572138

    Artem Temos
    Keymaster

    Even after deactivating the theme, it keeps being activated. As we can see, you are running a nulled (pirate) version of the theme. That is why it doesn’t work well, and you can’t update it. Note that our support doesn’t include fixes for nulled versions downloaded from the web and not from ThemeForest.
    In this situation, you need to reinstall the theme with the official one downloaded in your account on ThemeForest. Then, you will be able to deactivate/activate the license and enable auto-updates.

    June 12, 2024 at 10:20 am #572166

    meloriaswimandfashion
    Participant

    Hello
    The theme was installed by web expert llc https://webexpertllc.com/
    Whom I paid and they told me they paid the license but refused to give me the license code
    If you need additional info or proof I have
    This company has many complaints re website issues it is probably due to pirated templates

    June 12, 2024 at 10:25 am #572168

    Artem Temos
    Keymaster

    No, they didn’t have a valid license and installed a nulled version. Anyway, you need to reinstall the theme now. You can do this in a few clicks via Appearance -> Themes -> Add new.

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