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Cant install the Theme correctly

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • June 12, 2024 at 4:40 pm #572301

    mdzouhier
    Participant

    Hi Team,

    I am following the documentation to install the theme, but it’s not installing correctly. Firstly, it installs without giving me the option to add a child theme or choose the prebuilt one. Secondly, it comes without any dummy content uploaded.

    Kindly provide support for these issues.

    June 12, 2024 at 5:43 pm #572316

    Luke Nielsen
    Keymaster

    Hello,

    Send me access to the admin panel so I can check what is wrong there.

    Thank you in advance.

    Kind Regards

    June 12, 2024 at 7:20 pm #572332

    mdzouhier
    Participant

    Hi Luke,

    Please find the credentials below.

    Please feel free to delete the theme and install it correctly.

    BR,
    Mohamed

    June 12, 2024 at 10:07 pm #572351

    mdzouhier
    Participant

    Hi Luke,

    Any update!

    June 13, 2024 at 11:10 am #572451

    Luke Nielsen
    Keymaster

    Hello,

    May I disable 3rd party plugins and reimport the content?

    Thank you in advance.

    Kind Regards

    June 13, 2024 at 12:29 pm #572482

    mdzouhier
    Participant

    Please do!

    Thanks.

    June 13, 2024 at 2:46 pm #572545

    Luke Nielsen
    Keymaster

    Hello,

    I have reimported the dummy content and now it works well, please check it on your side and let me know.

    Thank you for your time.

    Kind Regards

    June 13, 2024 at 3:37 pm #572562

    mdzouhier
    Participant

    Hi Luke,

    It’s working now on my side. Additionally, can you please apply the same for the child theme?

    However, I can see the following error message: “Stylesheet is missing.” Please check this.

    BR,
    Mohamed

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    June 13, 2024 at 5:18 pm #572585

    Luke Nielsen
    Keymaster

    Seems that you have uploaded a wrong file. Read this article about this error https://help.market.envato.com/hc/en-us/articles/202821510?_ga=2.199633960.704840866.1516998305-1337139932.1488383483

    Kind Regards

    June 13, 2024 at 5:25 pm #572592

    mdzouhier
    Participant

    That’s what i mentioned in the beginning that i followed your documentation and instructions and this issues are happening.

    still cant see the child theme and this error message.

    please support!

    June 14, 2024 at 5:27 pm #572853

    Luke Nielsen
    Keymaster

    Hello,

    Fixed, please recheck it.

    Thank you for your time.

    Kind Regards

    June 14, 2024 at 5:51 pm #572863

    mdzouhier
    Participant

    Hello,

    yes its fixed, but again i can’t find the child theme.

    Thanks!

    June 17, 2024 at 9:22 am #573082

    Luke Nielsen
    Keymaster

    Hello,

    The following article describes how to install a child theme manually:

    https://xtemos.com/docs-topic/setup-child-theme/

    Kind Regards

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Viewing 13 posts - 1 through 13 (of 13 total)