Cant install the Theme correctly

Hi Team,

I am following the documentation to install the theme, but it’s not installing correctly. Firstly, it installs without giving me the option to add a child theme or choose the prebuilt one. Secondly, it comes without any dummy content uploaded.

Kindly provide support for these issues.

Hello,

Send me access to the admin panel so I can check what is wrong there.

Thank you in advance.

Kind Regards

Hi Luke,

Please find the credentials below.

Please feel free to delete the theme and install it correctly.

BR,
Mohamed

Hi Luke,

Any update!

Hello,

May I disable 3rd party plugins and reimport the content?

Thank you in advance.

Kind Regards

Please do!

Thanks.

Hello,

I have reimported the dummy content and now it works well, please check it on your side and let me know.

Thank you for your time.

Kind Regards

Hi Luke,

It’s working now on my side. Additionally, can you please apply the same for the child theme?

However, I can see the following error message: “Stylesheet is missing.” Please check this.

BR,
Mohamed

Attachments:

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Seems that you have uploaded a wrong file. Read this article about this error https://help.market.envato.com/hc/en-us/articles/202821510?_ga=2.199633960.704840866.1516998305-1337139932.1488383483

Kind Regards

That’s what i mentioned in the beginning that i followed your documentation and instructions and this issues are happening.

still cant see the child theme and this error message.

please support!

Hello,

Fixed, please recheck it.

Thank you for your time.

Kind Regards

Hello,

yes its fixed, but again i can’t find the child theme.

Thanks!

Hello,

The following article describes how to install a child theme manually:

https://xtemos.com/docs-topic/setup-child-theme/

Kind Regards

[Author]

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