Website Broken for my customers

This topic has 9 replies, 2 voices, and was last updated 4 hours, 54 minutes ago by Hung Pham.

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June 25, 2024 at 4:51 am #575125

smart.sharukhkhan786
Participant

Hi,

I’m experiencing a drop in sales on my website, so I attached Microsoft Clarity to identify the exact issue and understand why customers might leave the site quickly. After reviewing the recordings, I found the website appears broken on the user’s end. Please review all the videos I have shared with you.

Additionally, whenever I open my website, the elements appear broken for a few moments, but then it looks fine. This only happens the first time, the second time, everything appears normal from my side.

Thank you.

June 25, 2024 at 11:31 am #575258

Hung Pham
Keymaster

Hi smart.sharukhkhan786,

Thanks for reaching to us.

According to the screenshots, it’s clearly that caused by cache issues. You should Purge cache from plugins / CDN or disable it and check again, deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

If you have any questions, let me know.

Kind Regards,

June 27, 2024 at 1:11 pm #575912

smart.sharukhkhan786
Participant

Hi,

As per your instruction, I disabled my cache plugin, and then disabled each plugin one by one, but the issue is still unresolved. Could you please check and help me?

I have also made a video. https://youtu.be/I3DBVnLL9JU

June 28, 2024 at 2:55 pm #576226

Hung Pham
Keymaster

Hi smart.sharukhkhan786,

First of all, I’m really sorry have taken long time to reply you.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

June 28, 2024 at 3:54 pm #576266

smart.sharukhkhan786
Participant

Yes, you have full authority. Please do whatever you want to do, help me to fix the issue.

June 29, 2024 at 7:41 am #576356

Hung Pham
Keymaster

Hi smart.sharukhkhan786,

Thanks for your confirmation.

I tested your site and the product layouts loaded well in the first time. You can see the recorded video for better understanding https://go.screenpal.com/watch/cZ1UfxV8Zhc

Regards,

June 30, 2024 at 4:13 pm #576527
smart.sharukhkhan786
Participant
Hi,

In my video, I showed you the admin side while using Elementor. Also, have you made any major changes? I now see many errors under Tools >Site Health.”
- This reply was modified 2 days, 18 hours ago by smart.sharukhkhan786.
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July 1, 2024 at 6:02 pm #576842

Hung Pham
Keymaster

Hi smart.sharukhkhan786,

My colleague also tested on his end and everything worked well https://monosnap.com/file/okXxqE49wZd4UqJoZcUryN2bhlL4d9

Everything works fine from my end. I think the problem was in the cache of the plugin, and it was caused, by the JS files that were excluded from the launch.

Regards,

July 2, 2024 at 12:40 am #576891

smart.sharukhkhan786
Participant

Hi,

Thank you for the video, I was done with my previous server so I transfer my website from Linode to SiteGround. They promise faster PHP 30%. PHP 8.2 and managed server. But I’m getting a single runtime error everywhere you can check in the video.

I also show you in the video, I got new Cache plugin, how can I configure? Can you please check that plugin and guide as per plugin or theme?

Video: https://youtu.be/DCQCPL_urj4

July 3, 2024 at 5:38 am #577247

Hung Pham
Keymaster

Hi smart.sharukhkhan786,

Thanks for video, I can see the issue now has been resolved.

Regarding runtime error, please don’t worry it’s not an important issue, you can read more here https://stackoverflow.com/a/28432087

Regards,
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