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Wpbakery problems

Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 15, 2018 at 7:55 pm #57740

    ghayyas
    Participant

    hello :), i have a problem, Backend editor is working fine, however when i click on frontend editor it will keep loading with wpbakery logo in middle screen, i clicked inspect on page and found there is the error :

    Uncaught TypeError: vc.frame_window.jQuery is not a function
    at vc.ShortcodesBuilder.buildFromContent (frontend-editor.min.js?ver=5.4.7:3)
    at Object.vc.build (frontend-editor.min.js?ver=5.4.7:9)
    at frontend-editor.min.js?ver=5.4.7:9

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    May 16, 2018 at 6:29 am #57781

    Artem Temos
    Keymaster

    Hello,

    Thank you so much purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Kind Regards
    XTemos Studio

    May 16, 2018 at 2:11 pm #57872

    ghayyas
    Participant

    hello, thank you for fast reply, i did as you suggested, i only have two plugins installed other than the ones the theme requested “Akismet Anti-Spam” and “Wordfence Security” i deactivated both, and still on same issue, i actually only use backend, but i have to deliver the website to a client so i cant have loose ends … would it help if i give you an admin access so you guys and go in and check whats wrong ? it was working just fine like couple of days ago, and i am sure nothing got installed or edited .. it stopped working all of a sudden .. thanks

    May 16, 2018 at 2:56 pm #57877

    Artem Temos
    Keymaster

    Sure, please, provide us your admin access and we will check what is wrong there.

    May 16, 2018 at 3:02 pm #57880

    ghayyas
    Participant

    sure =)

    May 16, 2018 at 3:21 pm #57881

    Artem Temos
    Keymaster

    Very strange problem. We checked everything and tried to test it with other themes. The problem always occurs. It seems to be some issue with the WPBakery page builder plugin. Do you have a possibility to create a development website where you will be able to install everything from scratch and test? Maybe some files in your WordPress or plugin installation are corrupted.

    May 16, 2018 at 4:59 pm #57901

    ghayyas
    Participant

    well if any files were corrupted it would have faulted all from the beginning however it was okay, i cant start from scratch, got the product database from the client’s server which i had access to for a limited time, anyhow, thank you for the assistance and i will proceed into trying to fix it in a way or another .. thank you for the support
    *please note that the Basel theme is working perfectly with another site “a dummy one” i set up a while ago when i bought it, so i guess its something messed up happened while updating a plug in or so …

    May 16, 2018 at 5:53 pm #57920

    Artem Temos
    Keymaster

    OK, contact us if you will have any further information!

    Kind Regards

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Viewing 8 posts - 1 through 8 (of 8 total)