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Malware on my website

Viewing 17 posts - 1 through 17 (of 17 total)
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    Posts
  • May 17, 2018 at 5:38 am #57980

    amverslas
    Participant

    hello please help me for premium woodmart theme i got malware… opening other websites.. please help to fix it. my website link: https://bit.ly/2KvLZG9

    May 17, 2018 at 6:41 am #58001

    Artem Temos
    Keymaster

    Hi,

    Thank you for purchasing our theme.

    Please, describe us your problem in a bit more details. Attach some screenshots and provide us a list of steps how to reproduce it on your website.

    Thank you in advance.

    May 17, 2018 at 6:46 am #58007

    amverslas
    Participant

    Private answer

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    May 17, 2018 at 6:49 am #58013

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    May 17, 2018 at 6:54 am #58015

    amverslas
    Participant

    answer

    May 17, 2018 at 6:58 am #58018

    Artem Temos
    Keymaster

    You can install standard themes like twentysixteen in Appearance -> Themes.

    May 17, 2018 at 7:06 am #58021

    amverslas
    Participant

    answer 1

    May 17, 2018 at 7:17 am #58027

    Artem Temos
    Keymaster

    Sorry, what do you mean?

    May 17, 2018 at 7:22 am #58028

    amverslas
    Participant

    answer2

    May 17, 2018 at 7:25 am #58029

    Artem Temos
    Keymaster

    Firstly, try to reinstall our theme. If you got some malware inside its files, they should be cleaned. Then, provide us your admin access and detailed instruction how to reproduce the issue if it still exists.

    May 17, 2018 at 8:00 am #58037

    amverslas
    Participant

    answer3

    May 17, 2018 at 8:10 am #58040

    Artem Temos
    Keymaster

    But how we can see the problem? We check both with desktop and mobile devices and it works well for us.

    May 17, 2018 at 8:12 am #58041

    amverslas
    Participant

    answer 5

    May 17, 2018 at 8:13 am #58042

    amverslas
    Participant

    answer6

    May 17, 2018 at 8:14 am #58043

    Artem Temos
    Keymaster

    Here is how it works https://gyazo.com/0b9b7f699c72447ee4a877bcc53f91ec

    May 17, 2018 at 8:31 am #58049

    amverslas
    Participant

    answer7

    May 17, 2018 at 9:15 am #58063

    Artem Temos
    Keymaster

    We don’t know why you get this error but it works correctly for us. We tested on 4 different computers with all browsers.

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Viewing 17 posts - 1 through 17 (of 17 total)