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Malware on my website
- This topic has 16 replies, 2 voices, and was last updated 8 years, 1 month ago by
Artem Temos.
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AuthorPosts
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May 17, 2018 at 5:38 am #57980
amverslasParticipanthello please help me for premium woodmart theme i got malware… opening other websites.. please help to fix it. my website link: https://bit.ly/2KvLZG9
May 17, 2018 at 6:41 am #58001Hi,
Thank you for purchasing our theme.
Please, describe us your problem in a bit more details. Attach some screenshots and provide us a list of steps how to reproduce it on your website.
Thank you in advance.
May 17, 2018 at 6:46 am #58007May 17, 2018 at 6:49 am #58013Hello,
Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?
Regards
May 17, 2018 at 6:54 am #58015
amverslasParticipantanswer
May 17, 2018 at 6:58 am #58018You can install standard themes like twentysixteen in Appearance -> Themes.
May 17, 2018 at 7:06 am #58021
amverslasParticipantanswer 1
May 17, 2018 at 7:17 am #58027Sorry, what do you mean?
May 17, 2018 at 7:22 am #58028
amverslasParticipantanswer2
May 17, 2018 at 7:25 am #58029Firstly, try to reinstall our theme. If you got some malware inside its files, they should be cleaned. Then, provide us your admin access and detailed instruction how to reproduce the issue if it still exists.
May 17, 2018 at 8:00 am #58037
amverslasParticipantanswer3
May 17, 2018 at 8:10 am #58040But how we can see the problem? We check both with desktop and mobile devices and it works well for us.
May 17, 2018 at 8:12 am #58041
amverslasParticipantanswer 5
May 17, 2018 at 8:13 am #58042
amverslasParticipantanswer6
May 17, 2018 at 8:14 am #58043Here is how it works https://gyazo.com/0b9b7f699c72447ee4a877bcc53f91ec
May 17, 2018 at 8:31 am #58049
amverslasParticipantanswer7
May 17, 2018 at 9:15 am #58063We don’t know why you get this error but it works correctly for us. We tested on 4 different computers with all browsers.
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