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error in update theme

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  • August 17, 2024 at 8:04 pm #590728

    horacioaryan1972
    Participant

    I bought the theme again today and when I upload it to https://xtemos.com/my-account/ it does not recognize the url of the site where I installed the theme and it does not let me update the site, I attach a screenshot

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    August 19, 2024 at 12:27 pm #590896

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:
    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
    2. Go to Dashboard -> Updates and click on Check Again.
    3. Activate the theme with your purchase code again.
    4. Go to Dashboard -> Updates and click on Check Again.
    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Best Regards

    August 20, 2024 at 5:34 am #591117

    horacioaryan1972
    Participant

    still with the same error

    August 20, 2024 at 9:42 am #591169

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check and update the theme on your site.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)