Woodmard cart and checkout not translate

This topic has 9 replies, 2 voices, and was last updated 2 months, 1 week ago by Hung Pham.

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August 29, 2024 at 11:04 am #593475

Iceah
Participant

Hello,
I’ve tried translating the theme via loco translate, synchronising the theme and the Core extension several times, but the shopping basket and order pages are still in English. I’ve tried deactivating all the plugins, keeping only Woocommerce active with the theme in troubleshooting mode, but the problem persists. Going back to a generic theme, no problem. Could you take a look? Thanks a lot

August 30, 2024 at 8:11 am #593748

Hung Pham
Keymaster

Hi Iceah,

Thanks for reaching to us.

+ In order to change / translate words. Please make sure you synced the strings first before changing / translating WooCommerce, WoodMart Core plugins and WoodMart theme. You can refer to article

https://xtemos.com/docs-topic/theme-translation/
https://xtemos.com/docs-topic/how-to-make-woodmart-multilingual-with-wpml/

+ You are also need to select the language for the backend and theme settings for admin from the admin user profile, please edit the user’s profile and then select the language for that user it will show the same on the backend.

Regards,

August 30, 2024 at 1:43 pm #593891

Iceah
Participant

Thank you for your feedback,

Yes, the synchronisation has been done for Woocommerce, Woodmart Core and WoodMart theme. The translations are in place but not taken into account. The site is in French and we have forced the user language to be French too. The translation works but not on all parts of woocommerce, in this case the basket, the order and some account pages.

August 31, 2024 at 4:36 pm #594150

Hung Pham
Keymaster

Hi Iceah,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

September 2, 2024 at 7:34 am #594294

Iceah
Participant

Hello,
Don’t worry, take your time.
Enclosed are some captures of identified areas.
Best regards,

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September 3, 2024 at 3:52 am #594663

Hung Pham
Keymaster

Hi Iceah,

First of all, I’m really sorry have taken long time to reply you due to my National Day yesterday.

1. Registration

Please go to Theme Settings > My Account > Login / Register and you can change Registration text. https://ibb.co/z57rKMV

2. Remain strings

I tried to sync strings but received 504 error message https://prnt.sc/fG_P80DzmFso You can contact to hosting provider for more details.

Please note that translations are not completed, there are many untranslated strings so you need to translate yourself.

Regards,

September 3, 2024 at 9:18 am #594729

Iceah
Participant

Hi there,
Thank you for your feedback. Unfortunately we are unable to reproduce the 504 error on our side, the sync does indeed indicate remaining translations, but if we take one of the strings from the basket, it appears translated. However, when you save and go to the loco translate info page, the file still appears unsynchronised from the POT file. Perhaps there’s a clue here?

September 3, 2024 at 5:30 pm #594974

Hung Pham
Keymaster

Hi Iceah,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

September 5, 2024 at 6:34 pm #595567

Iceah
Participant

Of course, here they are, thank you.

September 6, 2024 at 6:46 am #595618

Hung Pham
Keymaster

Hi Iceah,

Thanks for details.

I checked your site and saw that your site seems fully translated. Can you please double check?

Regards,
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