Error updating latest version 7.6.0

This topic has 9 replies, 2 voices, and was last updated 2 months ago by Artem Temos.

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August 31, 2024 at 6:19 pm #594168

j.urbinarosales
Participant

Hello!

I have tried several times to update the latest version of the theme, but I get the following error:

An error occurred while updating Woodmart: The package could not be unzipped. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

My current version of the woodmart theme is 7.5.1

September 2, 2024 at 9:04 am #594306

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

October 8, 2024 at 4:57 pm #603470

j.urbinarosales
Participant

Hello,

I followed the steps indicated and I always get the same error when deactivating and activating the theme again, trying to update from appearance > Themes, as from the desktop > updates

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October 8, 2024 at 5:02 pm #603476

Artem Temos
Keymaster

Please deactivate the theme and send us your admin access and purchase code so we can check this.

October 8, 2024 at 6:08 pm #603489

j.urbinarosales
Participant

Sure, I share admin access

October 9, 2024 at 9:15 am #603589

Artem Temos
Keymaster

Please try to activate and update the theme now. Let me know if it works.

October 9, 2024 at 2:38 pm #603726

j.urbinarosales
Participant

The same error appears

October 9, 2024 at 2:46 pm #603732

Artem Temos
Keymaster

Please temporarily disable all plugins not related to our theme and send us your FTP access so we can check it further.

October 9, 2024 at 3:16 pm #603745

j.urbinarosales
Participant

I don’t have access to FTP, only to WordPress, what do you need to update in FTP? To ask their IT team

October 10, 2024 at 9:13 am #603948

Artem Temos
Keymaster

In this case, try to update the theme manually as per our documentation https://xtemos.com/docs-topic/update-the-theme/
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