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limited access

Viewing 30 posts - 1 through 30 (of 44 total)
  • Author
    Posts
  • #59858

    khalid
    Participant

    limited acces

    #59859

    khalid
    Participant

    no place to customize

    #59860

    khalid
    Participant

    Plugins

    #59869

    Hello,

    Please make sure you have installed all the necessary plugins: Appearance > Install plugins. Install and start the Woocommerce wizard. If it does not solve the problem, send us your site admin access.

    Best Regards

    #59873

    khalid
    Participant

    Check

    #59886

    Hello,

    Please provide your site admin URL.

    Best Regards

    #59887

    khalid
    Participant

    below

    #59891

    Hello,

    You have not activated the theme that is why you did not see any tabs in the Theme settings: http://prntscr.com/jn9vkp and http://prntscr.com/jn9vwj

    Please find here documentation how to configure your theme https://xtemos.com/documentation/woodmart/

    Best Regards

    #59901

    khalid
    Participant

    Update

    #59912

    Artem Temos
    Keymaster

    Hi,

    OK, please, deactivate all plugins that are not related to our theme and provide us your FTP access as well. And you need to reinstall Slider Revolution plugin to be sure that all files exist.
    We will check what is wrong and activate our theme and the slider plugin for you.

    Kind Regards

    #59988

    khalid
    Participant

    uodated

    #59994

    Artem Temos
    Keymaster

    We have activated the theme and Slider Revolution for you.

    #60072

    khalid
    Participant

    updated

    #60088

    Artem Temos
    Keymaster

    Hi,

    Could you please reupload your screenshots in a size smaller than 512KB?

    Thank you in advance

    #60120

    khalid
    Participant

    updated smaller

    Attachments:
    You must be logged in to view attached files.
    #60124

    khalid
    Participant

    Ads

    #60149

    Artem Temos
    Keymaster

    Those ads are not related to our theme at all. Probably they are placed by some of the installed plugins or you have added it directly to our theme’s files.

    #60236

    khalid
    Participant

    Updated .. updated

    #60254

    Artem Temos
    Keymaster

    I have massage as in the attachemet that there is a problem in importing AJAX.
    As we can see you already have a lot of content created and that is why importing our dummy content may conflict with your current content. If you still want to do this, please, disable all plugins that are not related to our theme and we will check why it doesn’t work.

    Plus i can not edit the home page itself .. it is not in the pages list already .. and the videos are not enough to explain this
    We don’t see any problems with page editing and it works well for us on your website.

    #60283

    khalid
    Participant

    plugins all deactivated now ..

    #60284

    Artem Temos
    Keymaster

    So do you want us to run the dummy content import for you? Note that your current content and settings may be overridden or broken.

    #60285

    Artem Temos
    Keymaster

    And we need your FTP access. The data you sent is invalid.

    #60286

    Artem Temos
    Keymaster

    Admin access is invalid as well.

    #60295

    khalid
    Participant

    Check the logins again

    #60299

    Artem Temos
    Keymaster

    But as we said, as well as mentioned in our documentation, our dummy content can be installed on a fresh installation only. Otherwise, it may conflict with your current data. That is why we don’t suggest you to run import now.

    #60312

    khalid
    Participant

    What kind of reason is this ???

    #60318

    Artem Temos
    Keymaster

    OK, we will run the import for you. But be aware that your current settings, widgets and some menu configurations will be overridden. It is how the core WordPress import works. And it works this way with all other themes you can purchase.
    And we still can’t access your admin area. The account you sent doesn’t have administrator rights.

    Regards

    #60345

    khalid
    Participant

    It is ready now

    #60374

    Artem Temos
    Keymaster

    You have activated all plugins again. And your FTP access is not working for me https://gyazo.com/ebae961cc0140706d996148cf5e43d9e

    #60464

    khalid
    Participant

    Logins are right

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