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limited access
- This topic has 43 replies, 3 voices, and was last updated 6 years, 7 months ago by Artem Temos.
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AuthorPosts
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May 27, 2018 at 11:49 am #59858
khalidParticipantlimited acces
May 27, 2018 at 12:05 pm #59859
khalidParticipantno place to customize
May 27, 2018 at 12:21 pm #59860
khalidParticipantPlugins
May 27, 2018 at 2:36 pm #59869
Elise NoromitMemberHello,
Please make sure you have installed all the necessary plugins: Appearance > Install plugins. Install and start the Woocommerce wizard. If it does not solve the problem, send us your site admin access.
Best Regards
May 27, 2018 at 2:47 pm #59873
khalidParticipantCheck
May 27, 2018 at 4:48 pm #59886
Elise NoromitMemberHello,
Please provide your site admin URL.
Best Regards
May 27, 2018 at 4:56 pm #59887
khalidParticipantbelow
May 27, 2018 at 5:58 pm #59891
Elise NoromitMemberHello,
You have not activated the theme that is why you did not see any tabs in the Theme settings: http://prntscr.com/jn9vkp and http://prntscr.com/jn9vwj
Please find here documentation how to configure your theme https://xtemos.com/documentation/woodmart/
Best Regards
May 27, 2018 at 11:07 pm #59901
khalidParticipantUpdate
May 28, 2018 at 6:15 am #59912
Artem TemosKeymasterHi,
OK, please, deactivate all plugins that are not related to our theme and provide us your FTP access as well. And you need to reinstall Slider Revolution plugin to be sure that all files exist.
We will check what is wrong and activate our theme and the slider plugin for you.Kind Regards
May 28, 2018 at 11:28 am #59988
khalidParticipantuodated
May 28, 2018 at 11:45 am #59994
Artem TemosKeymasterWe have activated the theme and Slider Revolution for you.
May 28, 2018 at 5:19 pm #60072
khalidParticipantupdated
May 28, 2018 at 6:49 pm #60088
Artem TemosKeymasterHi,
Could you please reupload your screenshots in a size smaller than 512KB?
Thank you in advance
May 29, 2018 at 12:24 am #60120May 29, 2018 at 2:08 am #60124
khalidParticipantAds
May 29, 2018 at 6:14 am #60149
Artem TemosKeymasterThose ads are not related to our theme at all. Probably they are placed by some of the installed plugins or you have added it directly to our theme’s files.
May 29, 2018 at 10:30 am #60236
khalidParticipantUpdated .. updated
May 29, 2018 at 11:33 am #60254
Artem TemosKeymasterI have massage as in the attachemet that there is a problem in importing AJAX.
As we can see you already have a lot of content created and that is why importing our dummy content may conflict with your current content. If you still want to do this, please, disable all plugins that are not related to our theme and we will check why it doesn’t work.Plus i can not edit the home page itself .. it is not in the pages list already .. and the videos are not enough to explain this
We don’t see any problems with page editing and it works well for us on your website.May 29, 2018 at 1:01 pm #60283
khalidParticipantplugins all deactivated now ..
May 29, 2018 at 1:03 pm #60284
Artem TemosKeymasterSo do you want us to run the dummy content import for you? Note that your current content and settings may be overridden or broken.
May 29, 2018 at 1:03 pm #60285
Artem TemosKeymasterAnd we need your FTP access. The data you sent is invalid.
May 29, 2018 at 1:04 pm #60286
Artem TemosKeymasterAdmin access is invalid as well.
May 29, 2018 at 1:47 pm #60295
khalidParticipantCheck the logins again
May 29, 2018 at 2:28 pm #60299
Artem TemosKeymasterBut as we said, as well as mentioned in our documentation, our dummy content can be installed on a fresh installation only. Otherwise, it may conflict with your current data. That is why we don’t suggest you to run import now.
May 29, 2018 at 4:43 pm #60312
khalidParticipantWhat kind of reason is this ???
May 29, 2018 at 5:45 pm #60318
Artem TemosKeymasterOK, we will run the import for you. But be aware that your current settings, widgets and some menu configurations will be overridden. It is how the core WordPress import works. And it works this way with all other themes you can purchase.
And we still can’t access your admin area. The account you sent doesn’t have administrator rights.Regards
May 30, 2018 at 1:28 am #60345
khalidParticipantIt is ready now
May 30, 2018 at 7:44 am #60374
Artem TemosKeymasterYou have activated all plugins again. And your FTP access is not working for me https://gyazo.com/ebae961cc0140706d996148cf5e43d9e
May 30, 2018 at 4:29 pm #60464
khalidParticipantLogins are right
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