Home Forums WoodMart support forum Elementor causing critical error on site

Elementor causing critical error on site

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #598946

    mobeenahmadraja
    Participant

    my site keeps showing critical error. I have narrowed down the issue to Elementor plugin that is pre-packaged with Woodmart theme. Once I deactivate the plugin, the website comes back up and works fine. I have already upgraded the php version to 8.3 in my hosting account. The problem still persists. Please assist in resolving the issue asap. Thanks

    #598949

    mobeenahmadraja
    Participant

    my site keeps showing critical error. I have narrowed down the issue to Elementor plugin that is pre-packaged with Woodmart theme. Once I deactivate the plugin, the website comes back up and works fine. I have already upgraded the php version to 8.3 in my hosting account. The problem still persists. Please assist in resolving the issue asap. Thanks

    #599052

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards

    #599069

    mobeenahmadraja
    Participant

    We have already deactivated 3rd party plugins and pinpointed the issue. I have informed you that the Elementor plugin is causing the critical error. Same issue is being reported by many users of Woodmart on the woodmart forum. I have also applied all updates, patches and updated php to version 8.3 to see if that would resolve the issue. Critical error is still showing up with Elementor activated. If I switch the theme to 2024/2023, critical error goes away. As pointed out before, error is being caused by Elementor active on woodmart. I have now disabled all plugins and activated theme critical plugins. Please see attached image. Critical error is still showing up. I am enclosing login credentials. Kindly login to the site to resolve the issue. Prompt resolution will be greatly appreciated.

    Attachments:
    You must be logged in to view attached files.
    #599093

    Hello,

    You need to contact your hosting provider and ask to resolve this problem from their side. It may be some memory limit on the server. There is no issue with the theme.

    Please share this image to the hosting provider support https://ibb.co/7YXXX2X they will check and solve the issue from the server.

    Best Regards.

Viewing 5 posts - 1 through 5 (of 5 total)