Optional phone number in checkout page

This topic has 5 replies, 2 voices, and was last updated 1 month, 3 weeks ago by Aizaz Imtiaz Awan.

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October 1, 2024 at 5:23 pm #601751

ecomyr75
Participant

Hello,

I would like to make entering the phone number optional for customers on the checkout page. Currently, customers are required to provide their phone number to complete the order. I am unable to modify this option in Appearance – Customization – WooCommerce – Checkout. Could you help me?

October 2, 2024 at 10:00 am #601865

Aizaz Imtiaz Awan
Keymaster

Hello,

Please follow this guide to make the phone number field optional.
https://xtemos.com/docs-topic/fields-manager/

Best Regards

October 2, 2024 at 10:37 am #601888

ecomyr75
Participant

Hello,
Thanks for the information but I don’t see the phone number in the Checkout fields list… Do you know where I can change it?

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October 2, 2024 at 1:02 pm #601974

Aizaz Imtiaz Awan
Keymaster

Hello,

You can check the option in Appearance > Customize > Woocommerce > Checkout. You will find the option to hide or make optional use of the “Phone field”.

Best Regards

October 2, 2024 at 1:05 pm #601976

ecomyr75
Participant

I have already tried through this menu and it’s the same, the “checkout/order” button is grayed out. I can’t edit. It only offers me to edit the validation page in the page editor

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October 2, 2024 at 7:06 pm #602086

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards
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