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Countdown timer not working

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • November 4, 2024 at 5:04 pm #609799

    senka.rankovic
    Participant

    Hello,
    My countdown timer doesn’t work, it is enabled and the date of the end of sale is set.
    I’ve desabled all the plugins but it still doesn’t work.
    Do you know what is the problem?

    November 5, 2024 at 6:59 am #609903

    Hung Pham
    Keymaster

    Hi senka.rankovic,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and URL of the mentioned page to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    November 5, 2024 at 2:33 pm #610029

    senka.rankovic
    Participant

    Please send me the email to use for the admin account

    November 6, 2024 at 8:34 am #610183

    Hung Pham
    Keymaster

    Hi senka.rankovic,

    You can use any random email to create the account. Then share the information here, using the private content field.

    Regards,

    November 7, 2024 at 4:54 pm #610549

    senka.rankovic
    Participant

    I’ve sent you the details.

    November 8, 2024 at 3:22 pm #610798

    Hung Pham
    Keymaster

    Hi senka.rankovic,

    Thanks for details and appreciate your patience but I cannot access to the your site due to it blocked.

    https://ibb.co/61Shy1Y

    Please make sure you disabled IP / Countries restrictions.

    Regards,

    November 8, 2024 at 3:39 pm #610803

    senka.rankovic
    Participant

    I’m sorry, I am not in a possition to change those settings.
    Could you transfer the ticket to your colege Aizaz Imtiaz Awan, he already accesed the site.
    Please share access details with him as well.
    Thank you

    November 9, 2024 at 8:43 am #610959

    Hung Pham
    Keymaster

    Hi senka.rankovic,

    I tried with VPN and it worked.

    Enable the timer on your shop page in Theme Settings > Product archive > Products styles > Countdown timer and for the product page in Theme Settings > Single product > Show / hide elements > Countdown timer.

    It also has same style as Countdown timer element https://prnt.sc/LTYeTS0EmsFA

    Please check this documentation https://xtemos.com/docs-topic/product-sale-countdown/

    Regards,

    November 9, 2024 at 7:04 pm #611071

    senka.rankovic
    Participant

    Hello,
    I enabled both and it doesn’t show. Sale end date is set.

    November 11, 2024 at 2:02 pm #611271

    Hung Pham
    Keymaster

    Hi senka.rankovic,

    Thanks for your patience.

    Can you please record a short video for better understanding to reproduce the issue on your site?

    Best Regards

    November 11, 2024 at 4:56 pm #611354

    senka.rankovic
    Participant

    The image is in the attch

    Attachments:
    You must be logged in to view attached files.
    November 12, 2024 at 8:54 am #611489

    Hung Pham
    Keymaster

    Hi senka.rankovic,

    Thanks for your patience.

    You are using a Custom Single Product layout, which is built with WoodMart WooCommerce builder. Navigate to Layouts > Layout to edit Archive product layouts and you can use the Countdown timer widget to show it https://ibb.co/T1N9QKw

    Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

    Kind Regards

    November 13, 2024 at 7:37 pm #611970

    senka.rankovic
    Participant

    Thank you, it’s ok now.

    November 14, 2024 at 7:20 am #612024

    Hung Pham
    Keymaster

    Hi senka.rankovic,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

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Viewing 14 posts - 1 through 14 (of 14 total)