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The Woodmart translation files have stopped working.

Viewing 12 posts - 1 through 12 (of 12 total)
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  • November 13, 2024 at 11:26 pm #612002

    9466363
    Participant

    Hello Woodmart Support Team,

    Today, I noticed that some theme texts on my client’s site have stopped displaying in German. Initially, everything was set up correctly, and the translations were visible. I have installed the Loco Translate plugin and can confirm that the translations are present, but they are not applying on the site.

    This issue is urgent, so I would appreciate your prompt assistance.

    Thank you in advance for your help.

    November 14, 2024 at 7:13 am #612022

    Hung Pham
    Keymaster

    Hi 9466363,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    November 15, 2024 at 10:44 am #612337

    9466363
    Participant

    Good afternoon. When will my problem be solved?

    November 15, 2024 at 12:13 pm #612362

    Hung Pham
    Keymaster

    Hi 9466363,

    Thanks for details.

    I’ve fixed your issue. Please check your site again.

    Regards,

    November 15, 2024 at 12:21 pm #612370

    9466363
    Participant

    I have the same problem on another client site, please write how to fix it. I can’t give access to it.

    November 15, 2024 at 12:45 pm #612385

    Hung Pham
    Keymaster

    Hi 9466363,

    You can fix it by applying patch 612379. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the Apply button. Let us know if it works for you.

    Kind Regards

    November 15, 2024 at 1:01 pm #612390

    9466363
    Participant

    I applied the patch but the translation doesn’t work.

    November 17, 2024 at 3:06 pm #612734

    Hung Pham
    Keymaster

    Hi 9466363,

    Thanks for your patience.

    To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the strings have not translated into your language – I am not good at German language – to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Best Regards,

    November 17, 2024 at 7:08 pm #612760

    9466363
    Participant

    print screen

    Attachments:
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    November 18, 2024 at 5:57 pm #613035

    Hung Pham
    Keymaster

    Hi 9466363,

    Thanks for your patience.

    + In order to change / translate words. Please make sure you synced the strings first before changing / translating WooCommerce, WoodMart Core plugins and WoodMart theme. You can refer to article

    https://xtemos.com/docs-topic/theme-translation/
    https://xtemos.com/docs-topic/how-to-make-woodmart-multilingual-with-wpml/

    + You are also need to select the language for the backend and theme settings for admin from the admin user profile, please edit the user’s profile and then select the language for that user it will show the same on the backend.

    + Some strings related to Wishlist / Compare / Login & Register page, you can change in Theme Settings > Shop or Theme Settings > My account https://prnt.sc/W8Tt95stG3YC In case you are using Custom Layouts, please navigate to Layouts > Layouts > edit reflect layouts to change the section title.

    + Try to relocate translation files to see if it fixed, you can read more here https://ibb.co/frLXW47 https://localise.biz/wordpress/plugin/beginners

    Best Regards,

    November 20, 2024 at 8:40 pm #613986

    9466363
    Participant

    This problem has already appeared on 3 sites after updating wordpress. Below is a link to the site in 3 languages. Woocomerce texts are displayed only in English. All po and mo files are installed, initially everything worked fine, after the update the problem arose.

    November 21, 2024 at 12:07 pm #614192

    Hung Pham
    Keymaster

    Hi 9466363,

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Best Regards,

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Viewing 12 posts - 1 through 12 (of 12 total)