Issue with theme updation

This topic has 5 replies, 2 voices, and was last updated 3 hours, 46 minutes ago by archana.sudersanan.

Viewing 6 posts - 1 through 6 (of 6 total)

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November 19, 2024 at 1:00 pm #613357

archana.sudersanan
Participant

My WooMart update is showing a “Forbidden” error during the update process. Additionally, I am facing a scrolling issue on the home page. I am using slider carousels on the home page, and when scrolling down, the page exhibits an auto-scrolling effect (up and down) that only occurs for iPhone users. Kindly provide a solution for these issues.

November 19, 2024 at 1:04 pm #613360

archana.sudersanan
Participant

Please see the error vide here

November 19, 2024 at 1:04 pm #613362
archana.sudersanan
Participant
https://wordpress-1230744-4392641.cloudwaysapps.com/wp-content/uploads/2024/11/WhatsApp-Video-2024-11-19-at-12.58.47-PM-1.mp4
- This reply was modified 4 hours, 33 minutes ago by archana.sudersanan.
November 19, 2024 at 1:29 pm #613376

Luke Nielsen
Keymaster

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

After updating, recheck the issue with the carousell.

Regards

November 19, 2024 at 1:40 pm #613383

archana.sudersanan
Participant

Hello

Yes, I followed the same steps, but it’s still showing the same error. Version is very old.

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November 19, 2024 at 1:53 pm #613397

archana.sudersanan
Participant

Please see the notification

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