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Button Not Working on Single Product Page

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  • June 5, 2018 at 2:52 pm #61399

    WildBillsTobacco
    Participant

    We recently uploaded products to our site for launch. When we did we noticed the button on the page wasn’t linking when clicked. It would just reload the button. We changed the shop now button to store finder as we want to send the user to our retail locations.

    I included a picture and a url for a single product for an example.

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    June 5, 2018 at 4:01 pm #61410

    Elise Noromit
    Member

    Hello,

    Please check the issue on one of the default themes to understand if our theme causes the problem. We suspect that this is the issue of plugins conflict. If you see the same situation on the default theme, deactivated all the third parties plugins not related to the theme and activate them one by one to discover which one influence.

    Best Regards

    June 5, 2018 at 5:09 pm #61414

    WildBillsTobacco
    Participant

    We went through the steps you provided and were unable to fix the problem. Is there anything else that we can do?

    June 5, 2018 at 5:53 pm #61416

    Elise Noromit
    Member

    Hello,

    If on a default theme you have the same problem it means that our theme does not influence. What is the function of Store Finder button? You need to customize WooCommerce add to cart function not the button.

    Best Regards

    June 12, 2018 at 8:06 pm #62541

    WildBillsTobacco
    Participant

    We went through and redid the steps above and we are no longer getting issues with the default theme, but still are with our theme. We deactivated the plugins and went through one by one but could not find what was causing the problem. We would like further assistance with this issue.

    June 13, 2018 at 6:27 am #62566

    Elise Noromit
    Member

    Hello,

    Please update your theme up to the recent version. Here you will find instruction on how to do it:https://xtemos.com/docs/woodmart/update-theme-2/

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)