Home › Forums › WoodMart support forum › Reporting a Minor Bug on the Website (Issue on iOS Devices)

Reporting a Minor Bug on the Website (Issue on iOS Devices)

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • November 30, 2024 at 3:05 pm #617994

    chocokids.info
    Participant

    Subject:
    Hello,
    This is Behnaz, and I’d like to report a small issue with the website. This issue only occurs on iOS devices when accessing the site through a mobile phone.

    Issue Details:
    When we open the website, everything loads perfectly without any issues. However, when we exit the site and re-enter, some images are displayed as black.

    Steps Taken to Fix the Issue:

    Cleared the mobile browser cache.
    Cleared the server cache and coordinated with the hosting support team.
    Re-uploaded the affected images.
    Additionally, I’d like to mention that we have not installed any new plugins in the past month that could have caused this issue.

    Despite these efforts, the issue persists. Kindly watch the video provided to see the problem in action.

    Thank you for your time and support in addressing this matter.
    Looking forward to your guidance.

    https://uupload.ir/view/untitled_video_-_made_with_clipchamp_mc8c.mp4/

    Best regards,
    Behnaz

    December 2, 2024 at 11:20 am #618313

    Bogdan Donovan
    Keymaster

    Hi,

    We have reviewed your website and observed the issue. It appears to be related to the rendering of the SVG images you are using. This problem is not directly connected to our theme since it does not interact with or modify SVG images. Background images, for instance, are handled exclusively through universal Elementor plugin background options (https://monosnap.com/file/lZ5rxX5zxCdAv0dICzNRH5nfCHZWHi), meaning we do not have a definitive solution related to our theme.

    However, as the issue seems to be tied to the SVG images themselves, we reviewed their structure. We noticed that the images turning black are created in a particularly complex and convoluted way, which potentially can cause the issue. Specifically, these SVGs contain vector graphics encoded in Base64, which are then nested within another SVG (example: https://monosnap.com/file/fKzag0oYKmN4F8bWzWrtz4iExQF9iv).

    We recommend avoiding such overly complicated image structures. Consider the following steps:
    1. Simplify the SVG structure.
    2. Remove the Base64 encoding.
    3. Reduce the rendered size of the images.
    4. As a temporary workaround, use raster images instead of SVGs to debug the issue.

    This should help in identifying and resolving the problem more effectively.

    Kind Regards

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)