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checkout/order-received

Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 8, 2025 at 7:03 pm #628392

    arkademanager
    Participant

    The order received page appears blank, I disabled the template and activated the default one from WordPress, and it works.

    There is an error in the WoodMart template. Could you help me?

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    January 9, 2025 at 10:56 am #628482

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Could you please once make sure that you enabled the default “Thank You page” content toggle option under the Theme Settings > Shop > Thank you page: https://xtemos.com/wp-content/uploads/2020/09/thank-you-page-wd-7.jpg

    If the issue still persists after that, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. Also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    If somehow the issue still persists, then provide us the WP-ADMIN Login details of your Site in the Private Content field so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    January 9, 2025 at 7:37 pm #628644

    arkademanager
    Participant

    I’ll send you temporary access privately.

    January 10, 2025 at 11:36 am #628745

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.

    Looking forward to collaborating with you!

    Best Regards

    January 10, 2025 at 7:10 pm #628869

    arkademanager
    Participant

    si, lo confirmo!

    tengo otra petición aparte de la pagina de (Gracias)

    en el área de registro, necesito que aparezca en el formulario, contraseña y verificar contraseña. por favor!

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    January 11, 2025 at 5:02 pm #628970

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry but there is no option in Theme Settings available for that.

    It requires customizations and this is beyond our limitations and support policy.

    Regards.
    Xtemos Studios

    January 12, 2025 at 12:04 am #629014

    arkademanager
    Participant

    ok. pero no me han solucionado lo de la pagina de (gracias) que no aparece en su plantilla? ya probe con otra y si aparece. ya les di el acceso temporal por 24 horas. no tarden mas por favor!

    January 12, 2025 at 12:05 am #629015

    arkademanager
    Participant

    https://soundextended.com/wp-admin/?wtlwp_token=ac0170145df56ba999261cf7d68b9f8687f78aa48b314cace6ece9d00e07dc75258ff6fd8833bc33235e89fe122e386edd1c26c8c7857a0974161b67853fa1d7

    January 13, 2025 at 10:37 am #629162

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Your issue has been resolved. I have deactivated the plugins and activated the parent theme on your site and thankyou page is working fine. Please check back your site and reactivate the plugin one by one to check which one caused the issue.
    https://ibb.co/s5skWWC

    Best Regards

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