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Slides are not visible and menu is disabled on mobile

Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 12, 2025 at 10:27 pm #629081

    info.ravenbit
    Participant

    Hi!

    I have an urgent issue. On mobile the Slides on the main page are not visible, also for some reason the menu is disabled as well. Could you please check it out and let me know how could I fix it?

    Best regards
    Inga

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    January 13, 2025 at 1:58 pm #629258

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing. Also, send access to the admin panel.

    Looking forward to collaborating with you!

    Kind Regards

    January 13, 2025 at 2:02 pm #629262

    info.ravenbit
    Participant

    Thank You so much for the fast response! I have entered the details below to the private content.

    January 13, 2025 at 2:11 pm #629267

    info.ravenbit
    Participant

    Also, I noticed that when I first go to the shop page the translations for “Product”, “Products” are fine, when I select a category, the translations are back in English, when I refresh the page, the correct translations are back. Could you please let me know what the issue might be?

    January 14, 2025 at 11:12 am #629526

    Luke Nielsen
    Keymaster

    Hello,

    1. The issue is in the “CookieYes | GDPR Cookie Consent” plugin, so disable it, clear a cache, and recheck the issue.

    2. Could you please check how it works with some default WordPress themes like WooCommerce Storefront?

    Thank you for your time.

    Kind Regards

    January 14, 2025 at 11:35 am #629547

    info.ravenbit
    Participant

    Hi

    Thank You so much for the fast answer!

    1. Yes, the issue is with “CookieYes | GDPR Cookie Consent” plugin. I cleared all cache, added the plugin back, but still the same issue. Is there anything else I could do?

    2. Can’t seem to reproduce the issue with WooCommerce Storefront, it does not have the same element as in WoodMart.

    Best regards
    Inga

    January 14, 2025 at 4:07 pm #629656

    Luke Nielsen
    Keymaster

    Hello,

    1. This plugin affects the slider, so just disable it. If you use it for optimization, here is an info on how to optimize the theme – https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

    2. Send me a video from your end for a better understanding as on my side I cannot reproduce that issue.

    Thank you in advance.

    Kind Regards

    January 14, 2025 at 10:29 pm #629762

    info.ravenbit
    Participant

    Hi

    Thank you for the fast answer and for the info!

    1. I have temporarily disabled the plugin until I find the solution. The plugin CookieYes | GDPR Cookie Consent is used only to obtain cookie consent for my website not for website optimization. If I disable the plugin “CookieYes | GDPR Cookie Consent” I still need a plugin for obtaining cookie consent.
    2. I added the video about the translations not updating attached.

    Best regards
    Inga

    January 14, 2025 at 10:32 pm #629763

    info.ravenbit
    Participant

    Sending you the url of the video in the Extra information box.

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